Career Category MarketingJob DescriptionJob Description: Content Production LeadLocation: Hyderabad, IndiaDepartment: Global Customer Capabilities – Global Content ProductionOur Global Content Production group the mission to empower Amgen brands with a centralized, technology-driven Content Production capability.About the role:As a Senior Manager in our Content Production group, you will lead and oversee a cross-functional team of Content Operation Managers focused on delivering high-quality, cost-efficient, and flexible support—streamlining the path from content creative to deployment while ensuring vendor convenience and brand consistency across the enterprise.This high-impact role is central to shaping our digital content strategy, enhancing operational efficiency, and delivering seamless, scalable, and compliant content experiences.Key Responsibilities:Team Leadership and Capability continuous improvementLead, manage, and mentor a team of content project managers and operations specialists, fostering a high-performing and collaborative culture.Oversee day-to-day operations including sprint planning, resource management, and vendor coordination.Manage escalations and resolve technical or procedural challenges with production vendors, conducting root-cause analyses and implementing corrective actions.Capability continuous improvement: improve processes, platforms, and best practices related to content production.Define team goals, establish KPIs, and conduct regular performance evaluations, coaching, and professional development planning for the team.Oversee resource allocation, workload balancing, and recruitment efforts to support evolving business needs.Cross-Functional CollaborationCollaborate closely with Cross-Channel Engagement Leads, Global Customer Capabilities (GCC), and Technology stakeholders on initiatives impacting content production processes and operations, such as key-message tagging, job intake platform adoption, and complex project scoping.Partner effectively with Regulatory, Brand, Campaign Operations, and Technology teams, actively driving client satisfaction and capability enhancements.Client Satisfaction, Quality Assurance & Stakeholder CommunicationCoordinate creative milestones in the job intake platform, including sponsor kick-offs, sharing estimates, scheduling reviews, quality assurance of layouts, and distribution of final assets to stakeholders (Brand, WSO, DTI, Campaign Operations).Liaise with creative teams and keep the Amgen Web PMO informed on project timelines and creative statuses.Enhance client satisfaction by proactively identifying issues, escalating urgent needs, and communicating key insights and opportunities to GSC Operations leadership.Qualifications & Skills:Skills:Demonstrated experience managing complex, multi-stakeholder projects with effective risk mitigation and timely execution.Strong customer-service orientation, proactive leadership and forward-thinking mindset.Proficient in Content Production and Customer experience technologies (e.g., Service Catalog, Veeva, Adobe CMS, Workfront, SMFC).Proven ability to lead diverse content production vendors, agencies, and stakeholders.Analytical mindset with strong problem-solving skills; experienced in root-cause analysis and corrective action planning.Collaborative team player with the ability to influence cross-functional partners in a matrixed organization.Basic Qualifications:Overall 12+ years of experience is required.Master's degree OR Bachelor’s degree in Business, Life Sciences, Marketing, Communications, or related field with 5+ years of project management or client-facing experience, preferably in pharmaceutical marketing agency services or global content production operations.Advanced project management and organizational abilities.Technical knowledge of content creation processes and operationsExcellent oral and written communication skills.Preferred Experience:Experience in the pharmaceutical or healthcare sector.Familiarity or expertise with Adobe Experience Cloud tools, including Adobe Assets, Sites, Creative Suite, Content Analytics, and Workfront..
