Job Title: Customer Support & Cross-Sales ExecutiveCompany: Kotak Life Insurance Location:Interview Location: Mindspace, Malad, MumbaiWork Location: Raheja Titanium, Western Urban Rd, Geetanjali Railway Colony, Ram Nagar, Goregaon, Mumbai - 400063 Role Overview:We are hiring dynamic and customer-focused professionals for Kotak Life Insurance's Customer Support & Cross-Sales Process. This role involves no cold calling - all interactions are with existing customers. Key Responsibilities:- Handle inbound and outbound calls from/to existing Kotak Life Insurance policyholders.- Resolve customer queries and concerns related to their current life insurance policies.- Identify customer needs and upsell additional life insurance products based on eligibility and suitability.- Maintain high customer satisfaction while achieving monthly sales/cross-sell targets.- Build long-term rapport and act as a trusted advisor to the customer base. Eligibility Criteria:Experience: Minimum 6 months of work experience in telesales, customer support, or the insurance/financial services industry.Freshers: Graduate freshers with excellent communication and sales aptitude may also apply.Skills Required:- Strong communication skills in Hindi and English- Sales-oriented and customer-centric mindset- Confidence, energy, and the ability to build rapport quickly Salary & Benefits:In-Hand Salary: - 17,000 per monthIncentives: Attractive performance-based incentives provided on meeting targets Shift Timings & Work Schedule:Shift: Regular day shiftWeekly Off: Sunday fixed off or rotational week off (as per company policy) Why Join Kotak Life Insurance?- Work with one of India's most trusted financial brands- No cold calling - sell to existing, warm customer base- Grow in a structured career path in financial services- Supportive team environment and professional development opportunities Apply Now:- Immediate interviews ongoing!- If you're based in Mumbai and meet the criteria, kindly share your updated resume immediately with Sr. HR. - Perfect for candidates who are:- Looking for stability in the insurance/financial services sector- Comfortable with calling and upselling- Fluent in Hindi and English Located in Mumbai or nearby suburbsLet me know if you'd like this JD in PDF, email format, or with branding/styling for posting on job boards or social media. (ref:updazz.com)