Field Collection Executive

• Exemplary customer service skills with the ability to manage customer queries and maintain satisfaction.
• Proficient problem-solving skills to handle disputes and negotiate settlements effectively with customers.
• Capability in cash collection, ensuring that financial transactions are completed accurately and efficiently.
• Prior experience or inclination towards debt collection and recovery processes to meet company objectives.
• Strong payment follow-up skills, ensuring timely receipts and updating of customer payment statuses.
• Field collection expertise, including the ability to travel to different client locations for transaction purposes.
• Excellent communication skills, which are crucial for coordinating with clients and internal teams effectively.
• Must possess a reliable and trustworthy demeanor to handle sensitive financial data and situations.

• Conduct field visits to contact customers for the collection of outstanding amounts and manage debt recovery.
• Maintain updated records of customer interactions, collections, and payment statuses.
• Coordinate negotiations with customers to implement effective solutions and payment arrangements.
• Provide superior customer service to address queries and ensure high levels of customer satisfaction.
• Report all collection activities, issues, and feedback to management regularly for process improvements.
• Collaborate with the team to achieve monthly and quarterly collection targets.
• Utilize excellent communication skills to resolve issues and manage customer relationships professionally.
• Adhere to company policies and legal regulations pertaining to financial transactions and debt collection.

Expertia AI Technologies