AM - AP

Pune, Maharashtra
Permanent
Full-time

9 hours ago

Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s , our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and .Inviting applications for the role of Assistant Manager -Accounts Payable HelpdeskIn this role, you will work as a Finance and Accounting Subject Matter Expert with rich experience in Invoice processing, Exception handling, T&E, GRIR, Intercompany, helpdesk, payments.Responsibilities· Provide expert guidance to end-users on PR, PO, AP, MDM and T&E process as well as 'How To' type help requests;· Provide assistance to customer's end-users on PR, PO, AP, MDM, T&E process issues and 'stuck' transactions;· Perform delegation role on problem transactions according to processes and procedures in place (exceptional ones such as where an approver is absent for a long period or has left the company or is missing).· Provide outbound telephony support where needed.· Redirect queries received but not in scope of helpdesk to other support areas according to agreed procedures (which may in some cases require the helpdesk to raise a technical ticket).· Manage in-scope queries through to resolution and update the ticketing system throughout.· Define SLAs and critical metrics for the helpdesk operations including reporting and escalation responsibilities.· Generate reports and dashboards on helpdesk performance according to above KPIs/SLAs.· Find opportunities for efficiency improvements of helpdesk processes including improved load balancing and FTE reduction over time as well as the use of LEAN methodology and automation where feasible.· Recommend target updates to training or help materials and new training requirements based on high frequency calls to helpdesk (type of call, business areas etc.) with the aim of reducing helpdesk calls and increasing the percentage of self-service.· Implement processes for securing and reporting quantitative and qualitative customer (of helpdesk) satisfaction assessments including regular feedback (post-call), periodic surveys and corrective action plans based on findings.· Maintain helpdesk scripts and standard operating procedures for team to ensure up to date with the latest service requirements and any tool changes/enhancements.Qualifications we seek in you!Minimum QualificationsB.com/BBA Graduates (10% can be non-commerce basis experience)Strong English language skills (verbal and written)Preferred Qualifications/ SkillsERP Knowledge - SAP/ S4/ JDEMS OfficeAbility to manage difficult situationsClient InteractionWhy join Genpact?Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovationMake an impact – Drive change for global enterprises and solve business challenges that matterAccelerate your career – Get hands-on experience, mentorship, and continuous learning opportunitiesWork with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every dayThrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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