Specialist - Knowledge Management

Gurgaon, Haryana
Permanent
Full-time

3 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.JBS Pursuits Knowledge Management Specialist (APAC)Location: GurugramShift timing: 9AM – 6PMAbout the RoleWe're seeking an experienced Knowledge Management Specialist to lead our APAC Knowledge Management Function. In this role, you'll be responsible for organising, maintaining, and optimising our regional knowledge assets to support business operations across region, with a particular focus on curating proposal content for the Leasing Advisory business line.Key Responsibilities

Develop and implement a comprehensive knowledge management strategy for each of APAC.
Build effective relationships with information gatekeepers (local Pursuits Leads, JBS Bid CoE team, broader JBS KM team, and Leasing Research teams) to acquire essential content, templates, and data while ensuring these partners maintain accountability for content accuracy, design consistency, proper tagging, and overall quality standards.
Curate and maintain high-quality local, regional and global pitch materials, capability statements and company information for APAC Leasing Advisory.
Manage APAC Pursuits’ central content repository, ensuring templates and baseline responses remain current and effective. Identify and incorporate unique content from completed bids to continuously enhance proposal resources, creating a "single source of truth" document library.
Collaborate with stakeholders across APAC to develop and update critical content including CVs, track records, case studies, and company information
Develop, own, execute and continuously improve processes and protocols to ensure that materials within the KM platforms are accurate and up to date.
Lead knowledge sharing initiatives through coaching, training workshops, and best practice facilitation
Create robust reporting mechanisms that track and analyse key content usage metrics, providing actionable insights through regular, well-structured reports.

Partner with Design team to create JLL-branded business line templates
Drive continuous process improvements to deliver higher productivity and increased efficiency.
Integrate AI solutions into knowledge management processes to automate routine tasks and improve overall efficiency.

Key Requirements

8-10 years relevant experience with Bachelor's degree in related field; Master's preferred
Proven experience leading global KM programs and working with senior leadership
In-depth knowledge of KM practices and technologies, particularly SharePoint, including content management experience in creating lists/libraries/sites
A proactive strategy development mindset. We would like the candidate to develop and implement a vision for the Knowledge Management function that anticipates and addresses evolving business needs.
Strong analytical mindset with ability to navigate business ambiguity
Exceptional communication, both written and verbal, as well as strong influencing skills
Attention to detail with excellent editing, proof reading and quality control capability
Microsoft Office proficiency
Copywriting experience

Location:On-site –Gurugram, HRScheduled Weekly Hours: 40If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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