Senior Executive Optom - Knowledge Management team

• Certified optometrist with relevant educational qualification
• Good knowledge of lens materials, optical measurements and eye testing
• Good communication in Hindi as well as English
• Escalation handling

• Team leader of calling executives in KMT (knowledge Management team)
• Reporting to Head of department

• Handling the technical and critical issues calls
• Address correct information with stores
• Root cause analysis of technical and critical issues
• Preparing daily, weekly and monthly reports
• Identifying the increased issues and suggest a solve for it

Lenskart