Vendor Manager, Tech Service Delivery, Global Vendor Operations
Google
Hyderabad, TelanganaSecunderabad, Telangana
Permanent
Full-time
17 days ago
Minimum qualifications: Bachelor's degree or equivalent practical experience 8 years of experience managing vendor operations across multiple geographies Experience in operations, strategy, and planning Preferred qualifications: MBA or Master's degree Experience delivering results through cross-functional interaction with product, engineering, sales, marketing, and other functions Ability to work cross-functionally and drive large-scale organizational change across various workflows, services, and teams Excellent communication and discussing agreements skills, and ability to influence executives in cross-functional teams Excellent program management skills, and attention to detail Demonstrated record of problem-solving, analytical, modeling, and presentation skills About the job At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun - and we do it all together. Responsibilities Track vendor performance against key metrics (KPIs), SLAs such as on-time delivery, quality, and cost. Address performance issues promptly and collaborate with vendors to implement corrective actions. Lead and deliver regular business reviews and execute a robust vendor governance plan in the form of weekly, monthly, and quarterly reviews. Establish and nurture collaborative relationships with vendors to ensure open communication and proactive problem resolution. Partner with cross-functional teams locally and globally to drive continuous vertical and horizontal process improvements at scale. Use AI and other technologies for continuous process improvement and reengineering. Identify and program manage strategic projects to solve for challenging business issues by working with stakeholders, managing communications, and overseeing milestones and timelines.
