AVC:Unit Manager CC-Acquisition

Bangalore, Karnataka
Permanent
Full-time

2 months ago

Job Description:About Axis Virtual Centre:Axis Virtual Centre engages with the Axis Bank customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via crossell and upsell. The Axis Virtual Centre supports the respective Line of Business to achieve and exceed dial targets through effective use of communication skills and envisages to provide a differential customer experienceAbout the Role:The Unit Manager – Credit Card Acquisition manages an outbound team (on partner payrolls) across various Banking products. The Unit Manager manages around 150 member team with the support of 9 to 10 Team Leaders and is responsible for driving sales, productivity, increasing cross-sell, reducing cost to income and increasing profitability and growth of the channel.Key Responsibilities:

Supervise a team of 150+ strong tele callers who will be engaged in selling of products to existing customers of the bank.
Manage a team of Virtual Relationship Managers – Credit Card - Acquisition.
Develop and implement effective sales strategy to achieve business objectives.
Analyze business numbers to identify opportunities and gaps for corrective actions.
Ensure delivery of the sales targets assigned for the respective line of business.
Improve existing processes to enhance productivity and overall performance of the team.
Guide, coach and motivate teams across locations for improved performance

Qualifications:Optimal qualification for success on the job is:

Post Graduate from recognized university with more than 6 years of relevant experience.

Role Proficiencies:For successful execution of the job, the candidate should possess the following:

Sound knowledge of retail banking products and process.
Knowledge of digital banking channels like, Internet Banking, Mobile App.
Leadership skills, Inter personal skills, Analytical skills.

#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"Skills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank

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