Senior Soft Services Manager

Bangalore, Karnataka
Permanent
Full-time

15 days ago

JLL empowers you to shape a brighter way.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Job Description: Senior Soft Services Manager IFM - IndiaLocation: India (Pan-India Coordination)Reporting to: India Account LeadRole Overview:We are seeking a dynamic and detail-oriented Program Manager to lead and coordinate key aspects of facility management operations across India. This role requires strong stakeholder management, project coordination, soft services leadership, and process oversight, along with a proactive approach to reporting and compliance. The candidate will serve as a critical point of contact supporting the India Account Lead and driving operational excellence.Key Responsibilities:

Stakeholder & Program Management

Serve as the primary interface for internal and external stakeholders across India.
Coordinate and track tasks and projects to ensure timely delivery and alignment with objectives.
Manage follow-ups, action tracking, and resolution of outstanding items post meetings or inspections.

Summit & Meeting Coordination

Prepare agendas and content for India-wide facility summits, reviews, and leadership meetings.
Document minutes and drive closure of action items from governance meetings.

Soft Services Leadership (India)

Lead pan-India soft services programs including housekeeping, pantry, reception, transport, and mailroom.
Drive uniformity, SOP adherence, vendor compliance, and customer satisfaction across locations.

Project Coordination (Pan-India)

Coordinate FM-related projects across India sites, including space upgrades, transitions, and refurbishments.
Collaborate with site teams to ensure project milestones are met.

Visual Site Inspections & Audits

Conduct periodic site inspections to evaluate workplace standards, safety, and SOP compliance.
Report observations and follow up on corrective actions with respective site leads.

Process & Compliance Oversight

Ensure standardized processes and playbooks are followed at all locations.
Act as the process champion, identifying gaps and driving continuous improvement initiatives.

Reporting & Documentation

Develop and maintain a structured reporting mechanism to track FM operations, projects, and soft services metrics.
Prepare dashboards and reports for leadership visibility.

Executive Support

Act as the programmatic and operational support to the India Account Lead, contributing to strategy, execution, and day-to-day operations.

Required Qualifications & Skills:

Bachelor’s degree (Engineering, Facilities, Business, or related field); MBA preferred.
7–10 years of relevant experience in facility management, program/project management, or workplace operations.
Experience managing soft services across multiple sites.
Strong communication and stakeholder engagement skills.
Proficiency in MS Office, project tracking tools, and data reporting platforms.
Knowledge of health & safety, vendor management, and compliance in facility operations.
Willingness to travel for site visits across India as needed.

Key Competencies:

Organized and deadline-driven
Proactive and resourceful
Excellent collaboration and follow-through
Strong analytical and reporting skills
Customer- and employee-experience oriented

Location:On-site –Bengaluru, KAScheduled Weekly Hours: 48If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at accomodationrequest@am.jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.

Jones Lang LaSalle

Apply Now