Technology Support, Associate

Mumbai, Maharashtra
Permanent
Full-time

30 days ago

Job Category: Technology SupportJob Description:Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect opportunity for you.As a Technical Support Engineer II at JPMorgan Chase within the [AWM - 55IP], the mission of this role is to be a part of team of technologists toward supporting next-level solutions that will impact a fast growing business. The ideal candidate for this role has in-depth experience in design of support systems & processes, developing & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspects of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.Job Responsibilities

Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
Responsible & accountable for triaging and escalating production issue causing outages.
Adhere to processes, company policies, required to deliver high quality services to clients & partners.

Required qualifications, capabilities, and skills

5-7 years of profession experience with at least 3 years in Production Support
Degree in Computer Science or equivalent practical experience in related technical field.
Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
Working knowledge in one or more general purpose programming languages such as Python, shell scripting
Advanced skills in monitoring & administering Linux systems.
Database server monitoring, including intermediate-level understanding of SQL.
Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
Understand source control techniques and/or familiar with Git / BitBucket
Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Airflow, Autosys and Control-M.

Preferred qualifications, capabilities, and skills

Familiar with site reliability concepts, principles, and practices
Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, and others
General knowledge of financial services industry (preferred)

JPMorgan Chase

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