Technical Support Specialist
- Ahmedabad, Gujarat
- Permanent
- Full-time
- Providing a high level of technical support in conjunction with the Customer service/Construction team.
- Responding to and recording all incoming technical calls and emails from installation companies /customers/manufacturers (Including troubleshooting, problem resolution, and RMA’s, etc).
- Quality control of the installations.
- Collecting feedback from installers and helping streamline installer-related activities.
- Maintaining good relationships with internal and external installation companies/manufacturers.
- Maintaining up-to-date CRM ticket records.
- Prioritizing and scheduling customer-requested service/maintenance requests.
- Informing line manager/construction manager of all serious complaints and escalation.
- Submit and track post-installation smart meter applications.
- Experience in the solar industry or education in renewable energy is preferred.
- Can-do attitude.
- Willingness to learn.
- Strong interpersonal skills
- Able to manage time effectively.
- Excellent communication skills both written and verbal.
- Sound computer skills
- Engineering qualification, technical support/service, or Service Engineer background.
- Experience in Solar and battery system fault diagnosis preferred.
- Strong knowledge of electrical, solar, and battery systems.
- Ability to read/follow electrical diagrams.
- Good practical skills and a methodical approach to problem-solving.
- Strong telephone manners and Microsoft Office Skills.
- Knowledge of CRM systems.
- Self-motivated and the ability to work with minimal supervision.
- Ability to be flexible on working hours to allow coverage of both seaboards