Associate (Collections)

• Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
• Control overdue ageing of outstanding invoices.
• Ensuring smooth inflow of cash within payment terms.
• Sending reminders to customer to avoid payment delays.
• Resolving unapplied credit items on US customer's account by contacting customer via phone/ email.
• Ensuring monthly progress by resolving substantial amount.
• Collaborating with collection and cash application team as per requirement.
• Meeting productivity and quality benchmark defined from time to time
• Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
• Ensuring deliverables as per agreed SLA's.

• 3-4 years' experience into international customer service preferably into cash collections.
• SAP knowledge will be preferred.
• Telephonic skills should be excellent

• Fluency in English (written and spoken)
• Good communication skills (verbal, written, presentation)
• Strong process knowledge with focus on constantly improving productivity and processes

• "One Team" that thrives on collaboration and innovation
• Opportunities to work with Global teams
• An open, fair and inclusive environment
• Multitude of learning and growth opportunities
• Medical insurance for you & your family, with access to Telemedicine application
• A brand name that is identified worldwide with precision, quality, and innovation.

Mettler Toledo