Associate - Collections
- Maharashtra
- Permanent
- Full-time
- Resolving Outstanding Invoices in accounts receivables by contacting customer through Calls/ Emails from shared services center in India.
- Control overdue ageing of outstanding invoices.
- Ensuring smooth inflow of cash within payment terms.
- Sending reminders to customer to avoid payment delays.
- Meeting productivity and quality benchmark defined from time to time.
- Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately.
- Ensuring deliverables as per agreed SLA's
- Shift time would be 5:30PM to 2:30AM
- Flexible to work in different shift and extended working hours as per requirement.
- 2-4 years' experience into international customer service preferably into cash collections.
- SAP knowledge will be preferred.
- Telephonic skills should be excellent.
- Fluency in English (written and spoken)
- Good communication skills (verbal, written, presentation)
- Strong process knowledge with focus on constantly improving productivity and processes
- "One Team" that thrives on collaboration and innovation.
- Opportunities to work with Global teams.
- An open, fair, and inclusive environment
- Multitude of learning and growth opportunities
- Medical insurance for you & your family, with access to Telemedicine application
- A brand name that is identified worldwide with precision, quality, and innovation.