Assistant Manager Operations - Individual Contributor
HSBC View all jobs
- Bangalore, Karnataka
- Permanent
- Full-time
- To certify the accuracy by correctly interpreting and acting on the Payment Instructions.
- An acceptable/agreed volume of work is handled contributing to the achievement of the section’s performance targets.
- Responsible for ensuring that tasks are prioritised, processed and completed in accordance with procedures.
- Customer calls are handled as per the company standards and focus must be on the customer’s experience with the product and the bank.
- To certify that a high level of awareness about Compliance, Money Laundering and other legal and regulatory requirements are always maintained.
- Knowledge and experience are shared with colleagues, aiding on referred/technical issues.
- Completion of all tasks assigned by the line manager which includes picking up calls in queue, clearing the mailbox, certifying processing of all the requests within the Cut offs.
- A high level of awareness about phishing, compliance and money laundering is always maintained.
- Responsible for ensuring that all end of day checks are duly completed and assist the team leads to achieve SLA targets.
- The job involves financial and reputation risk so all the investigation work should be sorted out within SLA and must engage in cross skilling.
- Take measures to provide a high-quality service, in line with procedures and quality guidelines and display great problem-solving skills.
- Provide efficient resolution to customers while on call and clarity of thought.
- Ensure error free and quality processing.
- Good team player
- Liaising with peers and colleagues for timely resolution.
- Understanding critical documentation and interpreting information and risk involved
- Ability to handle work independently and thorough understanding of the job objectives.
- Sharing trends, observation, and issues on a timely manner.
- Proactive collaboration to be displayed across sites.
- High speed and accuracy of complex processing to meet average call handling time and minimize abandoned calls
- Ability to speak and understand English / French fluently.
- Flexibility to work different shifts.
- Minimum or basic computer knowledge.
- Good conversational skills to engage customer.
- Ability to write good quality business letters, emails, and reports.
- Ability to learn quickly and transfer knowledge appropriately.
- Ability to understand and interpret numeric data.
- Ability to maintain focus while working with voluminous data
- Ability to engage with a wide variety of people and work within a team.