Manager - Transaction Banking

Bangalore, Karnataka
Permanent
Full-time

7 days ago
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About MUFG Global Service (MGS)Mitsubishi UFJ Financial Group, Inc. (MUFG), headquartered in Tokyo, is one of the world’s leading financial groups with over 360 years of history. Operating through a global network of about 2,000 locations across more than 40 markets and employing around 150,000 people, MUFG provides a comprehensive range of financial services including commercial and trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the world’s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG’s shares trade on the Tokyo, Nagoya, and New York stock exchanges. MUFG Global Service is the Global Capability Centre (GCC) of MUFG supporting MUFG entities globally from Mumbai and Bengaluru locations; employing around 2000 staff. For more information, visitJob DescriptionAbout Us:MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.MUFG Global Service Private Limited:Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia PacificAbout the Role:Provide Support to Branches across Asia Pacific for e-banking channel and trade productPosition Title: ManagerCorporate Title:Assistant Vice PresidentReporting to: AVP/VPLocation: BengaluruJob Profile:Position details:

Respond branch to inquiries via phone and email regarding status of clients e-banking and trade product registration applications
Performs registrations of channel related applications
Acts as checker in registrations of channel related applications
Meet agreed SLA on applications turnaround time
Resolve issues related to incomplete forms with respective branches.
Maintain accurate records of applications, registrations register and clients record database
Support branches in collating and preparing required reports for internal reporting.

Roles and Responsibilities:

Oversee and ensure smooth running of daily activities of APAC Transaction Banking Administration and Customer service teams
Manage and support the team members in their day-to-day work and work on constant improvement in the knowledge and skill levels
Deliver a high quality of service to internal and external customers to enhance the bank's reputation and meet customer's expectations
Support customers and act as the first level of support to their daily queries on matters relating to cash and trade products
Work in partnership with the other divisions to ensure that transactions are processed accurately and in a timely manner
Ensure compliance with relevant regulations and limits
Adhere to all company policies / guidelines
Monitor and record daily activities to achieve departmental key performance indicators and service metrics.
To provide client support in collaboration with sales team to meet the division's financial target
Attract, retain, motivate and develop talent to drive a high-performance culture.
Identify learning / training needs and ensure that development support is provided.
Build TB expertise jointly with the regional office through training & regional collaboration opportunities
Drive employee engagement initiatives and keep the team motivated.

Job Requirements:

Candidates should have Transaction Banking experience with the familiarity of online cash management and various host-to-host connectivity protocols including ISO 20022 payments and information reporting standards
Basic computer operation knowledge and skills
Strong organization and communication skills, including professional telephone and email etiquette are required
Diploma/Degree holder
Strong Microsoft office skills
Must be a creative problem solver who is willing to work hard and learn
Ability to work independently and perform in a fast-paced environment

Equal Opportunity Employer:
The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, color, national origin, physical appearance, religion, gender expression, gender identity, sex, age, ancestry, marital status, disability, medical condition, sexual orientation, genetic information, or any other protected status of an individual or that individual's associates or relatives, or any other classification protected by the applicable laws.

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