Head- Operations & Process Excellence

Talent Worx

  • Thane, Maharashtra
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Position Overview:With an aim to revolutionize the digital lending landscape, the mission is to build a tech driven lending platform toprovide tailored lending solutions.We are looking for a dynamic “Head – Operations & Process Excellence” to lead the scaling of its tech enabled digitallending platform with operational efficiency.This is a high impact leadership role, central to building and scaling the company’s end to end digital lendingoperations.Job Location – Thane H.O.Reporting: MD & CEORequirementsKey Roles and Responsibilities:
  • Manage end to end operational efficiency – to ensure smooth day to day running of platform operations
catering to evolving business scale.
  • Driving participant’s onboarding efficiency for a seamless and quicker onboarding process, processing of
requests as per TAT and overall process adherence.
  • Ensure end to end NACH settlement process, Coordination with NPCI, CERSAI etc. is driven in line with
applicable regulatory guidelines.
  • Ensure data reporting and relevant MIS are published to key management and all stake holders regularly.
  • Customer Servicing & Grievance Handling redressal as per TAT to ensure best in class customer service.
Automation Initiatives and ProcessExcellence:
  • Drive the project implementation to streamline processes, introduce automation enablers, improve customer
experience and reduce operational costs.
  • Build and implement SOPs, optimize workflows and scalability across operations.
BenefitsPeople and Compliance Focus:
  • Lead the operations team ensuring a culture of innovation and continuous improvement.
  • Ensure operational process are compliant with regulatory requirements, managing risk mitigation and
internal audits including client data storage.
  • Cross functional collaboration with sales & tech to execute operational strategies that align with overall
business goals.Ideal Candidate Profile1. Pedigree : B.E./ B. Tech/Tech background with 10-15 years of experience of working in large scale operations/payment operations.2. Experience in fintech industry/digital lending expertise/Supply chain business/B2B lending would be givendue weightage3. Keep track of digital trends and identify usage of futuristic enablers that can be adopted by the platform4. Leadership and people management

Talent Worx