Network Engineer Lead

Ahmedabad, Gujarat
Permanent
Full-time

2 months ago

Overview:SynoptekWe think globally, act locally. As a Managed Services Provider, Synoptek provides world-class strategic IT leadership and hyper-efficient IT operational support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in keeping with that momentum we are seeking to add talent to our team. When you partner with Synoptek, you engage with an ever-growing, ever-evolving IT organization that provides a high-caliber team, results growth, and clarity.Responsibilities:Role: Network Engineer, LeadDescription: The Lead Network Engineer is a senior technical and consulting role responsible for leading network operations, providing technical escalation and mentorship, and acting as a trusted advisor to customers. This role combines deep network engineering expertise with strategic consulting capabilities to improve customers’ IT maturity, resilience, and future-state readiness. This role acts as the trusted partner between the Clients, Synoptek Client Advisors, and Project Team, while mentoring Network engineers and driving high-quality service delivery.Duties and Responsibilities:Strategic Advisory & Consulting:

Act as the trusted technical advisor for customers, building long-term relationships and deep understanding of their business and IT environment.
Assist customers in developing and maintaining a strategic IT and network roadmap aligned with business objectives.
Identify technology improvement opportunities, future-state designs, and professional services initiatives for inclusion in customer roadmaps.
Identify, assess, and categorize risks, single points of failure, and technical debt, and recommend mitigation strategies.
Participate in regular customer governance and consultation meetings, providing insights, recommendations, and trend analysis.
Prepare and deliver monthly Network/DCE reports, including health, trends, risks, and improvement recommendations.
Collaborate closely with Client Advisors, Practice Leaders, and Project Teams to align consulting outcomes and delivery.

Technical Leadership:

Serve as the subject matter expert (SME) for network technologies including routing, switching, firewalls, cloud networking, and related infrastructure.
Engineer, design, configure, install, maintain, and upgrade customer network environments and supporting systems.
Troubleshoot and resolve complex and high-impact network issues; act as an escalation point for L2/L3 engineers.
Design and implement scalable, secure, and resilient network solutions aligned with customer business needs.
Participate in on-call rotation and provide advanced support during critical incidents.
Ensure adherence to Synoptek security, operational, and compliance policies.

Team Leadership & Mentorship:

Manage team performance KPIs, provide quarterly reviews to assigned team members, and create a positive work environment for network operations team members.
Act as a technical lead and mentor for network engineers, improving overall team capability and maturity.
Guide, review, and support engineers in day-to-day operations, escalations, and complex troubleshooting.
Assist in managing queues, priorities, and escalations to meet customer SLAs and operational targets.
Create, maintain, and improve technical documentation, remediation plans, and operational runbooks.
Promote a culture of continuous improvement, knowledge sharing, and cross-functional collaboration.

Operational Excellence & Continuous Service Improvement:

Focus on continuous service improvement, automation opportunities, and process optimization.
Ensure adherence to security, compliance, and operational policies.
Participate in on-call rotation and provide leadership during major incidents.
Support customer training and knowledge transfer as required.

Qualifications:Education

Bachelor’s degree in Technology or related field from an accredited college or university
In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
ITIL, CCNA (R&S, Security, Collaboration Fortinet) Certification or ability to obtain within 6 months of employment

Experience

Customarily has at least 10 years technical experience
Customarily has at least 8 years network engineer experience
Customarily has at least 8 years of customer facing project management and client engagement experience
Customarily has at least 8 years mentorship experience
Customarily has at least 3 years technical leadership experience
Experience with Cisco ASR9000, ASR920, Nexus 9000, 7000, 5000 and 2000 platforms, preferred
Advanced experience with firewall security, access control list (ACL) management and secure remote management practices, preferred
Experience acting as a consultative IT expert combining both hands-on support and IT leadership/architect capabilities to provide technology direction, preferred
Network Technology SME experience, a plus

Skills/Attributes

Synoptek core DNA behaviors:
Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
Has an executive level presence and serves as an influencer throughout the organization
Ability to deliver advanced presentations

Working ConditionsWe live by the motto ‘work hard, play hard’ and strive to support our employees in both their professional and personal goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results.Work is performed primarily in an office or remote environment; final location is determined by business need. May be subject to time constraints and tight deadlines. May require occasional travel.EEO StatementWe are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, veteran status, sexual orientation, gender identity, marital status, pregnancy, genetic information, or any other characteristic protected by law and will not be discriminated against on the basis of disability. It is our intention that all qualified applicants are given equal opportunity and that employment decisions be based on job-related factors.

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