Network Engineer Lead

• Act as the trusted technical advisor for customers, building long-term relationships and deep understanding of their business and IT environment.
• Assist customers in developing and maintaining a strategic IT and network roadmap aligned with business objectives.
• Identify technology improvement opportunities, future-state designs, and professional services initiatives for inclusion in customer roadmaps.
• Identify, assess, and categorize risks, single points of failure, and technical debt, and recommend mitigation strategies.
• Participate in regular customer governance and consultation meetings, providing insights, recommendations, and trend analysis.
• Prepare and deliver monthly Network/DCE reports, including health, trends, risks, and improvement recommendations.
• Collaborate closely with Client Advisors, Practice Leaders, and Project Teams to align consulting outcomes and delivery.

• Serve as the subject matter expert (SME) for network technologies including routing, switching, firewalls, cloud networking, and related infrastructure.
• Engineer, design, configure, install, maintain, and upgrade customer network environments and supporting systems.
• Troubleshoot and resolve complex and high-impact network issues; act as an escalation point for L2/L3 engineers.
• Design and implement scalable, secure, and resilient network solutions aligned with customer business needs.
• Participate in on-call rotation and provide advanced support during critical incidents.
• Ensure adherence to Synoptek security, operational, and compliance policies.

• Manage team performance KPIs, provide quarterly reviews to assigned team members, and create a positive work environment for network operations team members.
• Act as a technical lead and mentor for network engineers, improving overall team capability and maturity.
• Guide, review, and support engineers in day-to-day operations, escalations, and complex troubleshooting.
• Assist in managing queues, priorities, and escalations to meet customer SLAs and operational targets.
• Create, maintain, and improve technical documentation, remediation plans, and operational runbooks.
• Promote a culture of continuous improvement, knowledge sharing, and cross-functional collaboration.

• Focus on continuous service improvement, automation opportunities, and process optimization.
• Ensure adherence to security, compliance, and operational policies.
• Participate in on-call rotation and provide leadership during major incidents.
• Support customer training and knowledge transfer as required.

• Bachelor’s degree in Technology or related field from an accredited college or university
• In lieu of undergraduate degree, the ratio is 1:1 - meaning one year of college equals one year of work experience and vice versa
• ITIL, CCNA (R&S, Security, Collaboration Fortinet) Certification or ability to obtain within 6 months of employment

• Customarily has at least 10 years technical experience
• Customarily has at least 8 years network engineer experience
• Customarily has at least 8 years of customer facing project management and client engagement experience
• Customarily has at least 8 years mentorship experience
• Customarily has at least 3 years technical leadership experience
• Experience with Cisco ASR9000, ASR920, Nexus 9000, 7000, 5000 and 2000 platforms, preferred
• Advanced experience with firewall security, access control list (ACL) management and secure remote management practices, preferred
• Experience acting as a consultative IT expert combining both hands-on support and IT leadership/architect capabilities to provide technology direction, preferred
• Network Technology SME experience, a plus

• Synoptek core DNA behaviors:
• Clarity: Possesses excellent communication skills, makes a concentrated effort to speak the customers language. Ability to field questions with concise, well-constructed responses
• OwnIT: Shows integrity, innovation, and accountability in completing daily assignments
• Results: Solutions focused and driven to resolve conflict quickly and precisely. Proactively looks for opportunities to contribute to the company’s business goals
• Growth: Willing to learn and ask questions. Constantly looking for new ways to improve yourself. Ability to adapt and grow in a fast-paced environment
• Team: Embraces both customers and colleagues as team members. Ability to be flexible, respectful, engaged and collaborative
• Has an executive level presence and serves as an influencer throughout the organization
• Ability to deliver advanced presentations

Synoptek