RB - Affluent Business:Burgundy Service Relationship Manager

Axis Bank

  • Vadodara, Gujarat
  • Permanent
  • Full-time
  • 2 months ago
Job Description:About Branch Banking:With more than 4100 domestic branches spread across 26 states and 6 union territories, the branches act as the face of Axis Bank for millions of retail customers and is, hence, an integral part of the Bank’s strategy. Branches play a major role in deposit mobilization from New-To-Bank (NTB) customers, and are also core drivers of the Bank’s customer engagement strategy across products and servicesAbout the Role:The Relationship Manager will be responsible for nurturing client relationships through continuous client engagements and risk profiling. The RM will be responsible for identification of potential customers and providing them customized solutions as per their requirements. The position entails client management and acquisition with a key focus on expanding the Asset under Management. The center of all client engagements will be to ensure superior customer experienceKey Responsibilities
  • Develop and maintain business relationships with select group of customers through individualized customer service
  • Handle customers queries and provide superior service to the mapped customers
  • Ensure timely delivery of customers’ enquiries and instructions, whilst ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met e.g. timely checking of account opening documentation, opening of accounts etc.
  • Coordinate with relationship managers and meet / interact with key clients on a periodic basis to stock take on service levels and customer satisfaction
  • Manage customer escalations and ensure customer grievance redressal
  • Maintain complete customer profile including the risk profile, demographics and assets in the bank
  • Deepen the existing relationships by cross selling the Bank's products and services/ third party investment products
  • Identify potential customers who can be sold tailored products to enhance product penetration
  • Acquire new customers by converting referral leads
  • Achieve targets as assigned by the organization on a monthly basis
  • Record and track all engagement activities through the CRM system
  • Comply with KYC/SEBI rules, regulations, and legislation governing the Bank
Qualifications:Optimal qualification for success on the job is:
  • Graduation/ Post graduation from a recognized institute
  • 6-10 years managing High Net worth clients
Role Proficiencies:For successful execution of the job, the candidate should possess the following:
  • Knowledge of banking products and services
  • Ability to manage complex client situations
  • Good communication (both verbal and written) skill in both English and the local language
  • Ability to handle pressure and meet deadlines
  • Good networking and relationship building skills
#ComeAsYouAre "We are dil se open. Women, LGBTQIA+ and PwD candidates of all ages are encouraged to apply"Skills:Refer to the Job DescriptionAbout Company:Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses. The Bank has a large footprint of 4,594 domestic branches (including extension counters) with 11,333 ATMs & 5,710 cash recyclers spread across the country as on 31st March, 2021. The Bank has 6 Virtual Centres and has over 1500 Virtual Relationship Managers as on 31st March 2021.The Overseas operations of the Bank are spread over eight international offices with branches at Singapore, Dubai (at DIFC) and Gift City-IBU; representative offices at Dhaka, Dubai, Abu Dhabi, Sharjah and an Overseas subsidiary at London, UK. The international offices focus on Corporate Lending, Trade Finance, Syndication, Investment Banking and Liability Businesses

Axis Bank