Customer Insights (CDP) Consultant
- Pune, Maharashtra
- Permanent
- Full-time
Hitachi Solutions is a core IT Company of the Hitachi Group, which employs over 330,000 people worldwide. Headquartered in Tokyo, Japan, Hitachi Solutions' reach extends to group companies in Japan and abroad, working with a worldwide network of alliance partners. Through systems integration, we strive to provide ideal solutions and products to customers in a diverse set of countries and regions including Asia, North America and Europe. Using a portfolio of management consulting, implementation, and support services, we help our clients compete with the largest global enterprises leveraging powerful, affordable, and easy to use industry solutions built on Microsoft technologies. Our vision is to help you achieve your vision through superior products, prices, and people.We pride ourselves on the creativity and success of our employees. Hitachi Solutions has experienced phenomenal growth in recent years and has maintained a relaxed and open culture throughout, with an emphasis on diversity and the development of our people. We aim to be the best IT consulting company globally. This will be achieved by continuing to invest in talented and motivated people and building long term relationships with our customers.Job DescriptionSkills required:
- Data Analysis: Ability to collect, process, and analyze large datasets to derive insights about customer behavior, preferences, and trends.
- Statistical Knowledge: Proficiency in statistical methods and the use of statistical software (e.g., R, SPSS, SAS) for data analysis.
- Data Visualization Tools: Skill in using tools such as Power BI to create dashboards and visualizations that communicate insights effectively.
- Customer Relationship Management (CRM) Systems: Familiarity with CRM platforms like Salesforce or Microsoft Dynamics to understand customer interactions and history.
- Database Querying: Ability to write and execute SQL queries for extracting and analyzing data from databases.
- Customer Insights Experience: Prior experience in a role focused on customer analytics, market research, or business intelligence would be great.