Assistant Vice President– Corporate Operations.India-Operations.Operations Group
- Mumbai, Maharashtra
- Permanent
- Full-time
Accountable for delivery, process & control in support of Corporate operations to meet/exceed demands on the Bank's
End to end ownership of critical new processes and automation of regulatory reporting to the product/process
Responsible for corporate operations related to working capital products
Developing new products & processes and end to end testing and implementation of same and improve current set up to enhance business offering
Provide excellent front-to-back support in terms of processing activities across account opening, production, reconciliation, client services, process improvements etc.by proactively revisiting process flows, client services/day-to-day issue resolutions, etc.
Regulatory and product environments are dynamic and ever-changing; the incumbent is expected to keep him/herself updated on the latest changes and ensure last mile deployments/practices on the shop floor through updated SOPs, Risk, Controls etc.
Manages client queries, ensures timely execution of service requests, and acts as a liaison between internal teams and external clients
Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects
Emphasize communication, client satisfaction, and documentation, making the key touchpoint for service delivery
Ensure timely regulatory reporting and accuracy for the deskResponsibilities:
- Taking on direct supervisory responsibilities. Representing the team/department in senior management meetings whenever required.
- End to end ownership of critical new processes and automation of regulatory reporting
- Developing new products and processes and end to end testing and implementation of same and improve current set up to enhance business offering
- Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects
- Management , Governance, Business Relationship, Risk and Control Management
- Carry a service oriented attitude - engage customers effectively at transaction levels and in the periodic service review calls/client visits and drive timely closures of action plans.
- Ability to effectively handle and front face branch before the regulators, auditors (external or internal), others
- Operate at an “always audit ready” state
- Proactively identify and influence change projects like process improvements, exception management etc.
- Engage offshore/back-office operation teams to ensure that high standards of client services are continuously met and improved.
- Effectively operate at the 1st level of management escalations with minimal or no managed /influenced at the incumbent's level
- Implement appropriate processes and controls in line with local/group policies, regulations etc. Ensure RCSA are periodically tested and updated on the system.
- Ensure that all processes on the floor are adequately documented. No review comments on identification of activities that are not documented in SOP/no practiced
- Ensure periodical review (at least annually /documented) for all documents; SOPs, Risk and Control registers, Process checklist etc.
- Work towards ensuring a satisfactory Audit ratings ( IA, RBI etc). Closely work on all audit reports and responses and ensure proper and timely resolution/closures.
- Create effective back and also be an effective back up to Treasury Ops
- From ops side support unit head in finalization of product approval programs/new products, testing , action point closures in terms of Ops preparedness before Go-Live
- Support operation related exception reporting to MER/MANCO etc through timely identification and management attention
- Ensure efficient and error free processing of transactions for corporate operations, trade finance etc.
- Coordinate with back office /FI/Corporate sales team to ensure that the receivables for all the issues including receipt of payments on due dates.
- Ensure respective regulatory/internal reporting are accurate and follow 4 eyeball checks.
- Monitor revenue realization including delayed interest recovery to ensure that there is no leakage of income
- Min Bachelors, degree
- Minimum 10-12 years experience across Corporate operations & trade operations with relevant experience of customer queries & compliant handling
- Preferably with relevant professional certificates etc.
- Good knowledge of statutory and regulatory requirements in the concerned operational area. Solution provider who caters to both the business groups and customer service requirements while maintaining adequate levels of control.
- Very effective verbal and written communications skills.