Associate - Account Management

Bhopal, Madhya Pradesh
Permanent
Full-time

1 month ago

Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 37 years, we have been entrusted with caring for our clients’ customers - a responsibility we believe we should earn every day. We are dedicated to making those experiences as delightful as possible - instantaneous, relevant, predictive and frictionless. As an early pioneer in robotic automation, we added to our core through steady investment and acquiring key capabilities. Our design capabilities marry human insight, design-thinking, and process engineering. To make these designs come to life as envisioned by our designers, we employ the latest in robotic automation, conversational AI techniques with a range of AI-ML enhanced products and cloud-based platforms.We believe that the best relationships come from trust and value. We call it One Sutherland.Job Description:Consultant is responsible for delivering outstanding customer experience via email, chat or social media to users by using the right principles to resolve any issue, inquiries or concerns. Making sure all of customers questions have been answered in a timely manner Attain monthly goals of Customer Satisfaction & Productivity.You would be responsible for -

Resolving requests/inquiries made by customers via email, chat or Social
Achieving contact center statistics and SLAs (contractual metrics)
Adhering to non-disclosure agreement & data security policies
Completing upskilling & e-courses mandated by each program
Attending coaching sessions & ensure feedback is implemented
100% schedule adherence, no absenteeism & positively contribute to reduce program shrinkage

Qualifications:

Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
Other Additional Skills required:
Excellent verbal and written English language skills.
Good analytical and typing skills.
Flexibility to work shifts including nights.
Candidates must reside within a radius of 25 Km of our office

Additional Information:

Working Location: Bhopal.
Timings: 8 Hours plus 1 Hour break, 5 or 6 days per week.
Perks: Cab facilities available (within 25 Kms of office location).

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