Associate - Account Management
- Bhopal, Madhya Pradesh
- Permanent
- Full-time
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes, and enduring relationships.Sutherland
Unlocking digital performance. Delivering measurable results.Job Description:The consultant is responsible for delivering an outstanding customer experience via email, chat, or social media by applying the appropriate principles to resolve any issues, inquiries, or concerns. They must ensure that all customer questions are answered in a timely manner and consistently meet monthly goals for Customer Satisfaction and Productivity.You would be responsible for:Resolving customer requests and inquiries via email, chat, or social mediaAchieving contact center performance metrics and service level agreements (SLAs)Adhering to non-disclosure agreements and data security policiesCompleting all required upskilling and e-learning courses for each programAttending coaching sessions and implementing feedback receivedMaintaining 100% schedule adherence, avoiding absenteeism, and contributing positively to reduce program shrinkageQualifications:Eligibility Criteria:
Any full-time HSC, UG, or PG graduate (Arts, Science, Commerce, Engineering, Pharmacy, MBA, or MCA) — 2025 pass-outs can apply.Additional Skills Required:Excellent verbal and written English communication skillsGood analytical and typing skillsFlexibility to work in shifts, including night shiftsCandidates must reside within a 25 km radius of our officeAdditional Information:Working Location: Bhopal
Timings: 8 hours per day plus a 1-hour break; 5 or 6 days per week
Perks: Cab facilities available (within 25 km of the office location)Disclaimer:
Sutherland never requests payment or favors in exchange for job opportunities. Please report any suspicious activity immediately to