Customer Support Executive

• Any level of higher education.

• 4 to 6 years of experience in International BPO (Voice)

• Excellent communication and interpersonal skills

• Proficient in order processing systems, spreadsheets, and word processing software.

• Ability to respond to common inquiries or complaints from customers, regulatory agencies, or business community members.

• Ability to solve practical problems in situations where only limited standardization exists. Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.

• Must speak, read, write, and understand the primary language(s) used in the workplace. The primary language is English.

• Proven experience as a customer service representative or similar role

• Ability to handle stressful situations and diffuse upset customers

• Proficient in using customer service software and CRM tools

• Strong problem-solving skills, Critical thinking, making decision independently

• Ability to multitask and manage time effectively

• Attention to detail and accuracy

• Ability to work in night shifts

• Basics knowledge of Logistics, invoicing.

• Basics knowledge in retail business, Barcode or printing business is a plus.

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