Senior Analyst – Vendor Operations Management

• Manage end-to-end vendor onboarding, governance, and offboarding processes.
• Ensure accuracy and audit-readiness of vendor master data.
• Serve as the primary point of contact for global vendor-related operational queries.
• Support complex, multi-region vendor engagements and strategic vendor relationships.

• Oversee contract renewals, amendments, and compliance checks.
• Ensure adherence to VPA, TPRM, internal policies, and audit requirements.
• Coordinate with Legal, Procurement, and Risk teams for contract documentation (NDA, MSA, DPA, SLA).
• Provide accurate vendor contracts, evidence, and documentation for audits.

• Track and analyze vendor SLA/KPI performance across services.
• Prepare monthly/quarterly performance dashboards and review packs.
• Identify service gaps, risks, and improvement opportunities.
• Participate in vendor governance meetings and service review forums.

• Lead continuous improvement initiatives to streamline vendor processes.
• Identify inefficiencies and recommend automation or standardization.
• Develop and maintain SOPs, frameworks, and governance documentation.
• Guide and mentor junior analysts on best practices.

• Collaborate closely with global IT Operations, Procurement, Finance, Legal, and Risk teams.
• Provide insights and updates during project, governance, and leadership reviews.
• Support major IT initiatives by ensuring vendor readiness and compliance.

• Strong understanding of vendor lifecycle management, procurement, and IT operations.
• Proven experience in contract governance, SLA monitoring, and compliance frameworks.
• Advanced financial analysis capabilities (budgeting, forecasting, variance analysis).
• High proficiency in Excel, dashboards, and vendor/financial tracking tools.
• Excellent communication, stakeholder engagement, and negotiation skills.
• Ability to manage multiple global vendors and priorities independently.

• Bachelor's degree in Commerce, Finance, Business Administration, IT, or related fields.
• MBA or equivalent qualification preferred.
• 5-10 years of experience in Vendor Management, IT Operations, or Procurement.

• Work with colleagues and clients around the world on interesting and challenging work.
• We provide internal career opportunities, so you can take your career further within TMF.
• Continuous development is supported through global learning opportunities from the TMF Business Academy.

• You'll be helping us to make the world a simpler place to do business for our clients.
• Through our corporate social responsibility program, you'll also be making a difference in the communities where we work.

• Strong feedback culture to help build an engaging workplace.
• Regardless of where you are in your career, TMF Group opens a world of opportunity where you will be part of our team and is supported in your global career journey.
• Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.
• At TMF Group, it's our people who make us who we are. Our company thrives on entrepreneurial spirit and is full of proactive people who combine enthusiasm with responsibility and accountability.

• Anniversary & Birthday Leave policy
• Be part of One TMF
• Paternity & Adoption leaves
• Salary advance policy
• Work flexibility - Hybrid work model
• Talk about growth opportunities (we invest in talent)
• Well-being initiatives

TMF Group