Customer Support Associate

• Proficient in customer service with a focus on delivering satisfaction and resolving issues effectively. (Mandatory skill)
• Strong problem-solving skills to creatively address and manage customer concerns in a resourceful manner. (Mandatory skill)
• Excellent communication skills to convey information clearly and effectively to enhance customer engagement. (Mandatory skill)
• Proficiency in voice communication to effectively interact with customers over phone calls and maintain service standards.
• Adept at creative problem solving to resolve customer queries innovatively while maintaining company protocols.
• Ability to manage time efficiently and prioritize tasks to meet customer needs promptly.
• High level of patience and empathy to handle challenging customer interactions with professionalism and poise.
• Keen attention to detail to ensure accurate and precise communication and documentation in customer service interactions.

• Address customer inquiries efficiently and effectively while maintaining high-quality service standards.
• Resolve customer issues proactively by understanding their needs and providing appropriate solutions and alternatives.
• Engage with customers through various communication channels, ensuring all queries are handled swiftly.
• Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions.
• Collaborate with internal teams to escalate issues when necessary and ensure customer satisfaction.
• Contribute to team efforts by accomplishing related results as needed to enhance the overall service delivery.
• Stay updated on product knowledge and company services to provide accurate information to customers.
• Participate in training sessions to improve service skills and stay abreast of industry trends and developments.

Expertia AI Technologies