IT Service Desk Administrator, 1

Dotdash Meredith

Bangalore, Karnataka
Permanent
Full-time

1 month ago

Job Title IT Service Desk Administrator, 1Job DescriptionPrimary Responsibilities:

Assists domestic and international DDM customers in troubleshooting technical issues and questions related to:

Desktop technologies such as Windows, MAC OS,
Software tools such as Adobe Creative Cloud (CC) products
Audio-Visual Equipment's
Ensures responsiveness and timely resolution of tickets raised
Assigns unresolved issues to the appropriate support team, for further support. Prioritizes and escalates urgent requests to the appropriate team.
Communicates with customers effectively to keep them informed and updated regarding action steps taken, while providing information regarding resolution time
Ensure all issues are properly logged, and update records and tickets as required
Manage and maintain IT inventory

Skills: Essential

Experience in troubleshooting Windows and MAC OS
Experience in troubleshooting common issues with Google workspace
Basic understanding of OKTA
Good communication skills

Skills: Good to Have

Apple Certified Support Professional (ACSP) certification

Shift Timings: EMEA or EST work shiftsIt is the policy of Dotdash Meredith to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the Company will provide reasonable accommodations for qualified individuals with disabilities.#INDIA#

Dotdash Meredith

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