IT SUPPORT ADMINISTRATOR 2
MACOM
- Bangalore, Karnataka
- Permanent
- Full-time
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Escalate issues to Tier 3 as needed
Provide remote support for US & International offices
Perform all work according to defined process while keeping pace with fast business growth
Assist in developing and documenting improvements to current processes
Handle all requests in a quick and timely manner
Taking Ownership & Teamwork skillsKey Competencies Required:Excellent interpersonal skills and a good team player.
Strong English verbal and written communication skills.
3+ years related IT Support experience.
Experience working from a help desk management system.
Flexibility to work in different shifts.
Experience in Email systems (O365 & Active Directory)
Experience in MS office suite, IE, and windows 10.
Understanding of mobile device management.
Good troubleshooting skills on Laptop hardware's.
A passion for solving problems.
Ability to work independently and in teams reaching high levels of productivity.
Can see tasks through to 100% completion.
Demonstrates strong work ethic.Qualifications and Requirements:BSc/BA/Diploma in IT, Computer Science, or equivalent field.
Technical understanding (technical knowledge across a broad range of technologies and IT systems)
Printer management (Local/Shared)
iPhone & Android OS config & troubleshooting.
Macintosh support.
Linux support.
Microsoft Intune & windows security updates patching.
Understanding of engineering applications (Solid works, Silvaco, Altium etc)
Understanding of Business applications (SAP, Agile etc)