Duty Manager
- Bangalore, Karnataka
- Permanent
- Full-time
The Duty Manager ensures smooth operations of the Front Office department, providing exceptional guest service and resolving issues promptly. This role involves overseeing daily activities, coordinating with other departments, and maintaining a high standard of hospitality.Key Responsibilities:Guest Relations:
- Welcome and assist guests, ensuring their needs are met.
- Handle guest complaints, feedback, and special requests professionally.
- Supervise the Front Office team, including receptionists, concierge, and bell staff.
- Ensure check-in/check-out processes are efficient and seamless.
- Monitor lobby activities and maintain a high level of service quality.
- Train, guide, and motivate staff to deliver excellent customer service.
- Schedule shifts and manage staff rosters.
- Act as the point of contact for emergencies or operational issues.
- Resolve conflicts and ensure guest satisfaction.
- Communicate with other departments (Housekeeping, F&B, etc.) to fulfill guest requirements.
- Prepare daily reports and share operational insights with senior management.
- Bachelor's degree in Hospitality or a related field.
- Minimum one year experience in similar role.
- Proven experience in front office operations for minimum 4 years.
- Proficiency in hotel management software.
- Strong leadership, communication, and problem-solving skills.
- Employee benefit card offering discounted rates in Accor worldwide for you and your family
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Career development opportunities with national and international promotion opportunities.
- We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.