RESPONSIBILITIES & DUTIES • Engage with assigned leads and promptly initiate contact through the auto dialer system. • Qualify leads by assessing their interest, needs, and eligibility for upGrad's programs. • Build rapport, credibility and establish trust with leads through effective communication and active listening. • Schedule Video Counselling [VC] sessions with Admission Counsellors for qualified leads. • Coordinate schedules and ensure smooth communication between leads and Admission Counsellors to facilitate the enrollment process. • Maintain accurate records of lead interactions and follow-up activities in the CRM system. BASIC ELIGIBILITY CRITERIA • Minimum of 2 years of Edtech-sales experience (Study Abroad is plus ), with at least 1 year spent in a single company. • Min Graduation is required. • Previous experience working a 6-day work week. • Currently working in the capacity of an individual contributor. • Proven track record of meeting targets in the existing company. SKILLS • Excellent verbal communication skills with an emphasis on fluency in the English language. • Ability to listen effectively, build trust with potential learners, and approach situations with patience and empathy. • Ability to persuade learners towards attending the Video Counselling [VC] session to ultimately influence their enrollment decisions. • Basic proficiency in MS Office Suite & CRM management for administrative tasks and reporting requirements. 2 KEY PERFORMANCE INDICATORS • Minimum 300 minutes of talk time over calls per day. • Schedule/book 5 Video Counselling [VC] sessions per day. • Connect with a minimum of 80% of your leads each day. • Consistently meet and exceed weekly revenue targets.