Track Lead - Jenkins,Windows PowerShell

India
Permanent
Full-time

1 day ago

We use cookies for the best user experience on our website, including to personalize content & offerings, to provide social media features and to analyze traffic. By clicking “Accept All Cookies” you agree to our use of cookies. You can also manage your cookies by clicking on the "Cookie Preferences" and selecting the categories you would like to accept. For more information on how we use cookies please visit our and Modify Cookie PreferencesReject All Cookies Accept All CookiesTrack Lead - Jenkins,Windows PowerShellIndiaJob DescriptionTrack Lead - Jenkins,Windows PowerShellChennai, Tamil NaduJob SummaryResponsible for transforming manual IT operations into high-efficiency automated workflows. This role focuses on reducing manual intervention by developing both rule-based (deterministic) and AI-driven (probabilistic) automation. By leveraging continuous data analytics across the ITSM lifecycle-Incidents, Service Requests, and Change Requests-the candidate will design and deploy scalable solutions using the Extensible Automation Accelerator to streamline administrative tasks. The Track Lead for Tools & Automation plays a crucial role in managing operations with a focus on continuous improvement and problem-solving. This position is integral to meeting client SLAs and empowering teams through effective people management, ensuring that projects align with organizational objectives and client requirements.Key ResponsibilitiesDual-Tier Automation Development:\r\nDeterministic: Design and implement rule-based automation for predictable, repetitive tasks (e.g., password resets, service restarts, disk cleanup).\r\nProbabilistic: Develop and refine AI/ML-driven automation that handles complex, variable scenarios based on pattern recognition and historical data (e.g., predictive incident correlation and anomaly detection).\r\nContinuous Data Analytics: Perform ongoing analysis of ITSM data (Incidents, SRs, and CRs) to identify high-volume manual tasks and \"low-hanging fruit\" for automation. Use data to measure the ROI and efficiency gains of deployed bots.\r\nITSM Lifecycle Automation: Develop end-to-end automation workflows for:\r\nIncidents: Auto-remediation and diagnostic data gathering.\r\nService Requests: Zero-touch fulfillment of standard requests.\r\nChange Requests: Automated pre- and post-implementation checks and standard change execution.\r\nAccelerator Management: Leverage and extend the Extensible Automation Accelerator (EAA) framework to build reusable components, focusing on the automation of routine administrative tasks across Windows, Linux, and Middleware environments.\r\nAdministrative Task Reduction: Identify and automate \"Toil\"-the repetitive, manual, and tactical work required to keep services running-to allow engineering teams to focus on high-value projects.\r\nMonitoring & Optimization: Maintain and monitor the health of the automation platform itself, ensuring high availability of the automation engine and its integration points.1. Utilize Jenkins And Powershell To Enhance Operational Systems, Improving Management Reporting And Streamlining Information Flow To Support Business Process Optimization.
2. Collaborate With Stakeholders To Gather And Analyze Client Requirements, Ensuring The Support Team Delivers Solutions That Meet And Exceed Client Expectations.
3. Lead And Mentor Project Teams By Defining Project Goals, Fostering Open Communication, And Promoting A Culture Of Transparency And Accountability.
4. Drive Innovation By Leveraging Python And Ansible To Develop New Processes That Contribute To Organizational Progress And Efficiency.
5. Provide Tailored Automation Solutions That Align With Customer Needs, Ensuring Effective Implementation Within The Existing Technical Environment To Achieve Desired Business Outcomes.Skill RequirementsTechnical Skills & Requirements\r\nScripting & Programming: Proficiency in Python, PowerShell, or Bash. Experience with YAML and JSON for configuration.\r\nAutomation Tools: Hands-on experience with Ansible, Terraform, or RPA tools (e.g., UiPath, Blue Prism). Familiarity with AIOps platforms is a plus.\r\nData Analytics: Experience with data visualization and analysis tools (PowerBI, Tableau, or ELK Stack) to mine ITSM ticket data for automation opportunities.\r\nITSM Integration: Deep understanding of ServiceNow, Jira Service Management, or BMC Remedy APIs and workflow engines.\r\nFrameworks: Understanding of the Extensible Automation Accelerator (EAA) or similar modular automation frameworks.\r\nInfrastructure Knowledge: Generalist-level understanding of Windows/Linux OS, Networking, and Cloud (AWS/Azure) concepts.\r\n1. Proficiency In Jenkins And Powershell.
2. Strong Understanding Of Python And Ansible For Process Automation.
3. Excellent Problem-Solving And Analytical Skills.
4. Ability To Lead Teams And Manage Projects Effectively.
5. Strong Communication And Interpersonal Abilities.Other RequirementsAnalytical Mindset: Ability to see patterns in large datasets and translate them into automated logic.\\\\r\\\\nInnovative Thinking: A "shift-left" mentality, always looking for ways to prevent issues before they occur.1. Optional Certifications: Certified Jenkins Engineer, Microsoft Certified: Powershell Fundamentals, Or Ansible Automation CertificationInformation at a GlanceWhy HCLTech?At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.HCLTech is a global technology company, home to more than 226,300 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending December 2025 totaled $14.5 billion.23 Benefits At HCLTech, we believe in empowering our employees with comprehensive benefits that support their professional growth and enhance their well-being. When you sign up for a career with us, you gain access to: https://rmkcdn.successfactors.com/147eb21f/a701dca9-f32d-4fc9-9447-6.svg Industry-benchmarked compensation https://rmkcdn.successfactors.com/147eb21f/b0c54381-ddcc-4a33-9b35-9.svg Best-in-class healthcare benefits https://rmkcdn.successfactors.com/147eb21f/b73027be-7aae-4d36-a090-4.svg Personal time off https://rmkcdn.successfactors.com/147eb21f/d5b4fdfd-2e99-4e26-9878-9.svg Maternity and paternity benefits https://rmkcdn.successfactors.com/147eb21f/3d42b0fc-4652-435a-9ece-c.svg Access to skills / higher education programs/resources https://rmkcdn.successfactors.com/147eb21f/aeddeaf2-9e25-4584-ad11-d.svg Discounts on products and services via Benefit Box https://rmkcdn.successfactors.com/147eb21f/a9609a3b-2700-4b3c-9d90-a.svg Participate in CSR programs and live life with a purpose https://rmkcdn.successfactors.com/147eb21f/c6e33851-710f-4634-bd69-f.svg Opportunities to grow and advance your career Note: The benefits listed above vary depending on the nature of your employment and the country where you work. Some benefits may be available in some countries but not in all.Copyright © 2025 HCL Technologies Limited×Cookie Consent ManagerWhen you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.Required CookiesThese cookies are required to use this website and can't be turned off.Show More DetailsRequired Cookies Provider Description Enabled
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