Customer Support

Microvista Technologies

  • Ahmedabad, Gujarat
  • Rs. 3,00,000 per year
  • Permanent
  • Full-time
  • 2 months ago
Company: Microvista Technologies Pvt Ltd.https://www.microvistatech.com/Job Title: Support ExecutiveJob Location: 909-910, Zion Z-1, Sindhu Bhavan Marg, nr. Maple County Road, Bodakdev, Ahmedabad, Gujarat 380054Job Type: Full TimeRole Overview:As a Support Executive, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include addressing customer queries, troubleshooting issues, and ensuring a high level of customer satisfaction. You will work closely with the support team to resolve issues and ensure smooth operations.Key Responsibilities:
  • Handle inbound and outbound customer inquiries via phone, email, or chat.
  • Provide accurate, valid, and complete information by using the right methods/tools.
  • Troubleshoot technical issues and assist customers in resolving product/service concerns.
  • Ensure timely resolution of customer complaints, escalating issues when necessary.
  • Maintain records of customer interactions, transactions, and issues.
  • Assist in improving customer service processes and solutions.
  • Collaborate with cross-functional teams (e.g., technical, sales) to ensure seamless service delivery.
  • Follow up with customers to ensure their issues have been resolved to satisfaction.
  • Monitor and track performance metrics (e.g., response time, resolution time) and work to meet targets.
Skills & Qualifications:
  • Proven customer support experience or experience as a client service representative.
  • Strong communication skills (both verbal and written).
  • Excellent problem-solving skills.
  • Patience and empathy when dealing with customers.
  • Basic technical knowledge, depending on the industry or service offered.
  • Ability to work effectively in a team-oriented environment.
  • Time management and multitasking abilities.
Educational Requirements:
  • Bachelors degree or equivalent experience (preferred).

Expertia AI Technologies