At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.Team Leader JD for the BFL ProjectManage a team of 20-25 associates for multiple processes.Banking Sector experience mandatoryClient communication via emails, phone calls and G-meetingsSchedule and allocate to team members tasks and activities to meet Customer Service KPI’sClose monitoring of day to day operations, productivity, quality, logins, breaks, logouts, etc.Manuals/SOPs periodic review & updation approval from clients.Discover training needs and provide coachingAbsenteeism management, ensuring adequate staff available during day to day operations.Attrition managementPreparing Dashboards and MIS publishing as per business needsSets Clear Team goals and KPI’s, Plan and organize team building activitiesDaily team huddles on performance and targets.Monthly 1-1 discussion with team members.Listen to team members’ feedback and resolve any issues or conflictsIdentify new process improvement and automation opportunitiesMotivating Quality resources for career growth and grooming the right talent.Team Leader Requirement and Qualification:-Graduate in any stream with minimum 4-5 years of experienceTeam Handling experience requiredGood knowledge of MS Office & Excellent MS-ExcelGood Presentation skills & Written and spoken EnglishGood organization and communication skillsGood leadership skills and the ability to motivate and train employeesAble to work in a team and stressful conditionsCritical thinker and problem-solving skills Ready to work in shifts (If required) & Extended hoursGood time-management skillsWorking 6 days for week & Sunday working during month endsCategory: Operations Group
