Customer Support and Banked Executive

• Act as the first point of contact for customers, addressing inquiries, resolving concerns, and providing exceptional customer service via various communication channels (phone, email, chat).
• Respond promptly to customer inquiries and strive to exceed their expectations.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Keep accurate records of customer interactions, transactions, comments, and complaints.
• Collaborate with other departments to ensure customer satisfaction and retention.
• Identify and qualify leads generated through customer inquiries, marketing efforts, and referrals.
• Engage with potential customers to understand their needs, educate them about our products, and tailor solutions to meet their requirements.
• Conduct product demonstrations and presentations to showcase the benefits and features of our offerings.
• Prepare and deliver persuasive sales pitches and proposals to secure new business.
• Meet or exceed monthly and quarterly sales targets.
• Maintain a deep understanding of our products/services, industry trends, and competition.
• Proactively follow up with potential leads and nurture relationships to convert them into paying customers.

• You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Retail Banking industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You pay strong attention to detail and deliver work that is of a high standard
• You are adaptable and thrive in changing environments
• You are a strong team player who can manage multiple stakeholders

• Attractive Salary & Benefits
• Work alongside & learn from best in class talent
• A role that offers a breadth of learning opportunities

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