Customer Support Executive 139 Railways IRCTC

Grassroots

Noida, Uttar Pradesh
Rs. 12,000 per month
Permanent
Full-time

1 month ago

Company OverviewGrassroots is a next-generation service provider in the IT & ITES industry. With a focus on comprehensive solutions and surpassing client expectations, Grassroots offers a wide range of core enterprise and industry-specific services. The company has a strong executive leadership team with over 250 years of industry experience, positioning Grassroots as an exceptional performer in customer service delivery. Headquartered in Bengaluru, Grassroots has multiple delivery locations across Bengaluru and Mysore, with global operations through strategic partners.Job OverviewThis role involves providing customer support for the Railways IRCTC system. The Customer Support Executive will be responsible for handling customer queries, providing information about ticket bookings, resolving issues related to ticket cancellations or refunds, and addressing any other customer concerns. The job location is Noida, Uttar Pradesh, India. The employment type for this role can be Full-Time or Part-Time. The salary range will be determined based on the candidate's experience and qualifications.Qualifications and Skills

Fluency in Hindi and basic English
Must be a 10+2/Any Graduate
Basic knowledge of computer operations
Willingness to work in rotational shifts
Positive attitude and ability to handle customer queries with empathy
Must be 18 years or above

Roles and Responsibilities

Handle incoming calls and respond to customer queries regarding the Railways IRCTC system
Provide accurate and up-to-date information about ticket bookings, availability, fares, and train schedules
Assist customers in resolving ticket cancellation and refund-related issues
Address customer complaints and concerns in a professional and empathetic manner
Troubleshoot and escalate technical issues to the relevant departments, if required
Maintain a high level of customer satisfaction by providing excellent customer service
Ensure compliance with company policies and procedures
Document customer interactions and maintain accurate records of all communication
Meet individual and team targets as set by the company
Stay updated with the latest developments and changes in the Railways IRCTC system

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