Urgently Hiring Customer Service Associate
RightFit Resources View all jobs
- Ludhiana, Punjab Chandigarh
- Permanent
- Full-time
Greeting from right fit resources .Urgent hiring Digital Lead generator manger .
An effective customer service associate job description, begin by listing detailed duties, responsibilities and expectations. We have included customer service associate job description templates that you can modify and use.
Sample responsibilities for this position include:
Feedback promptly to customer inquiries in professional manner (Phone, email)
Proactively answering consumer inquiries via Sitka's customer-service email account
Coordinate with Order Management Officer & Senior Team Leader to comeup with process improvement
Responsible for agent coaching and improvement
Responsible for ticket escalation
Finding the answers/solutions to customer queries/issues
Communicate and coordinate with internal, external departments
Control KPIs breach
Provide register coverage and process all customer and associate transactions at the registers
Promote company programs including warranty sales, Sportsman's Advantage Club (loyalty program), private-label credit cards, and other seasonal promotions Experience 1 - 2 Years
Salary 1 Lac 75 Thousand To 3 Lac 25 Thousand P.A.
Industry Manufacturing / Production / Quality
Qualification
Key Skills Convince Skilled Hindi or English Communication E-Mail MS Excel Communication Good Listener Product Knowledge Motivational Speech Handling Customers Customer Service Walk in