Customer Support Associate
- Ludhiana, Punjab
- Permanent
- Full-time
- Proven customer service experience with a minimum of one year in a customer-facing role to handle inquiries efficiently.
- Exceptional communication skills to interact clearly and concisely with customers and stakeholders at all levels.
- Strong problem-solving abilities with a proactive approach to spotting potential issues and developing swift solutions.
- Proficiency in cash handling operations to ensure accurate transactions and maintain financial records.
- Knowledge and experience in backend operations for effective coordination of internal processes and order management.
- Customer Experience (Mandatory skill) is essential to actively enhance consumer interactions through feedback loops.
- Customer Support (Mandatory skill) demonstrating expertise in providing timely resolutions and seamless service delivery.
- BOH (Mandatory skill), or back of house skills, required for efficient operation and support staff coordination.
- Provide excellent customer service by understanding customer requirements and offering appropriate solutions promptly.
- Engage with customers across channels to ensure a consistent and positive experience throughout their service journey.
- Assist in handling customer complaints and inquiries, ensuring all issues are resolved satisfactorily within company guidelines.
- Coordinate effectively with the back-end operations team to streamline processes and enhance customer satisfaction.
- Maintain accurate customer records using digital tools for efficient data management and future reference.
- Support the sales team by cross-checking product information and assisting during high demand periods as required.
- Perform cash handling tasks responsibly, safeguarding financial integrity and following company policies.
- Contribute to company growth by identifying potential service improvements and providing valuable customer insights.
Expertia AI Technologies