Deputy General Manager-Channel L&D

Tata Motors

  • Mumbai, Maharashtra
  • Permanent
  • Full-time
  • 2 months ago
  • Apply easily
Purpose of the Role:To drive a rich sales experience for the customer through enhancing manpower quality through training and ensuring availability of adequate manpower.Absence of an owner for manpower quality and adequacy at showroom would lead to a below par showroom experience for the customer, which can eventually lead to poor word of mouth.Job Responsibilities:
  • Dealer manpower training content design:
Onboard 3rd party training partners for content designDesign the content for training of dealer manpower, leveraging 3rd party training partnersPeriodically review training content and update it based on based on inputs from the central L&D and field team into development of training contentMeasures: Sales CPTV
  • Dealer manpower training delivery:
Onboard trainers (Dronas) for the delivery of trainingSupervise the delivery of training at outlet level via NMTsMeasures: # of hours of training conducted/CA% of training coverage at the channel partners
  • Dealer manpower adequacy:
Define guidelines for manpower strength and skill requirement at dealershipConduct monthly review of dealer manpower adequacy and co-develop course correction plan with dealer as requiredMeasures: % availability of overall manpower at channel partners% availability of manpower at key positions in channel partnersStakeholder Profiles & Nature of Interactions:InternalHead- Customer ExcellenceNature of relation - Review of training schedule adherence for the week, and plan for coming weekFrequency – WeeklyNMT field teamNature of relation - Review of training schedule for coming week, resolution of challenges facedFrequency – WeeklyExternal * 3rd party training partnersNature of relation - Training program for the month and progress update of trainings conducted; Design/revamping of training content once in 6 months or as per requirementFrequency – FortnightlyDesired Candidate Profile:Education - Graduation + MBA (Sales & Marketing)Prior experience of 10+ years (total) with at least 4-5 years of managerial experience in training of customer facing staffThe role holder is responsible for the design of training content leveraging the services of 3rd party training agencies, as well as supervise and monitor the delivery of the training content via the Network Manpower & Training field team members.This role is also responsible for defining the manpower norms at showroom and monitoring the adherence to the defined norms.Skills & Competencies:
  • Proven experience in design and delivery of training content for customer facing staff
  • Knowledge of backend sales process
  • Strong Oral & written communication with fluency in English language
  • Strong knowledge of Automobile sales processes
  • Strong analytical skills/analytics background

Tata Motors