Deputy General Manager-Service-Sales & Marketing-TMPV
- Mumbai, Maharashtra
- Permanent
- Full-time
Review analysis of Product performance feedback and regular prioritisation of product complaints with Quality
Review and Recommend the final draft of various Service circulars on latest products / improvements & guidelines
Guide and monitor timely escalation of key unresolved complaint vehicles in field
Review plan details, communication to stakeholders and monitoring of recall & product Updation campaigns.
Guide to plan and execute various audits on new and existing products.
In order to ensure timely escalation and prioritisation of product issues for faster resolution.2. Programme Co-ordination
Review adherence of service requirements in new projects
Follow-up with Stakeholders regarding closure of open issues in new projects
Review the status of all CS Deliverables and Service Preparedness in each project
Guide & monitor Target Cost of Ownership with respect to Scheduled Services in each project
In order to ensure high level of service preparedness for new launches3. Failed Parts Management
Monitor & review fail parts receipts, display, warranty rejections, in-house & field scrapping
Monitor upkeep & safety of warranty stores
In order to ensure accurate accounting & reconciliation of failed parts4. Service Engineering
Guide & monitor innovation & improvement of Service Products and Processes through new SST’s & SSE’s.
Monitor & review new product evaluation on service parameters.
In order to ensure serviceability of new, existing products and enhance the capability of channel partner.5. Recall / Updation Campaign Planning and Communication
Guide for proper Identification & evaluation of critical product interventions for recall / updation campaign along with Quality team
Monitor & review campaign plan regarding vehicles to be covered, parts availability, costing, procedure etc.
Monitor & review updation campaign sign-off and field action committee (FAC) approval documents
Guide & monitor Communication with all stakeholders
Monitor & review timely resolution of queries pertaining to recalls / updation campaigns
In order to ensure smooth, efficient conduct of recall campaigns for product leads to statutory complianceStakeholder Profiles & Nature of InteractionsInternalService Planning
Inputs for Service Strategy & Targets in New ProjectsProduct Marketing
Upcoming Launch Plan, Inputs for Warranty and Free Service Policies for New LaunchesAssessment, Training & Certification
Inputs for Field Training on New Launches, Requirements for New Product Trainings & Coordination for Pre-Launch Availability of Owner Manual and Service ManualSpares Business
Coordination on Spares Preparedness for New Launches, Recall Planning & Execution, Inputs on Serviceable/Child PartsField Service
Critical Product Issues Reporting, Support for Resolution, Service Circulars, Recall Reporting, Launch Communication and Post Launch SupportWarranty Operations
Inputs on Warranty System Enhancements, Support of Failed Part Analysis, Launch Preparedness for New LaunchesERC
Inputs for critical Product Issue resolution in field vehicles, Resolution of Serviceability Issues, Cost of Ownership IssuesManufacturing
Joint PDI AuditsPurchase
Inputs on Exclusive Supplier Support in Field for new and existing products, Serviceability/Child Parts Development of Vendor Aggregates, Cost of Ownership IssuesQuality
Daily Product Support Meetings, Weekly Quality Reviews, CCIR's, MBPA's.
Recall Reviews, Campaign PlanningProduct Line
Review of CS Deliverables, Requirements and Concerns on New ProjectsExternalService Equipment suppliers
Development of special service tools and equipment'sChannel Partners
Product Complaints, Customer FeedbackDesired Candidate Profile
- Education BE - Mechanical / Automobile
- Relevant Experience : 10 to 12 years in Service - Automobile - 4 Wheeler Experience Preferred
- Deep Technical Knowledge - Automobile and Service Process
- Good Analytical Skills
- Effective Inter-Personal Skills
- Good Communication Skills