Senior Project Manager
Adobe
- Gurgaon, Haryana
- Permanent
- Full-time
- Act as the central client point of contact throughout the life of the project, beginning during presales with project scoping
- Clearly understand and communicate customer requirements and integration points in the context of the statement of work.
- Oversee project delivery process with key contributors to help manage scope and prepare change requests, including tasks, deliverables, milestones, resources, and estimated costs.
- Manage all day-to-day administrative activities of a given project from inception to closure.
- Maintain regular communication with both the customer and internal teams, and constantly manage customer expectations.
- Achieve customer satisfaction through successful delivery of defined project scope.
- Compile customer requests and deployment issues, to provide a feedback channel into our core products.
- Work with third-party subcontractors and technology partners as required.
- Capture and communicate experiences in formal post-mortem, feeding lessons learned, best practices and resources back into the consulting practice.
- Overall 10-15 years of experience in IT•5 plus years' experience as a project manager including client facing project management, including delivering enterprise-scale web applications or commerce implementations
- Solid project management experience in application support and maintenance projects.•Innovative thinker.•Strong verbal, presentation and written communication skills.
- Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
- Strong conflict resolution and negotiation skills.•Professional demeanor, ability to interact with and lead diverse teams throughout Adobe, and communicating with client managers, directors, and VPs•
- Prior experience with CMS and operation of a highly available, high traffic internet or mobile service.•Proven ability to understand the impact of technical changes, and to articulate high level technical solutions to address business problems.•Understanding of custom software development processes and engagement methodologies.
- Solid understanding of and experience with one or more of the following: Web Content Management, Rich internet applications, Web & Social Analytics, online ad targeting and content personalisation.
- Ability to manage in an environment of ambiguity with diverse stakeholders.•Ability to build strong relationships and generate opportunities for repeat business.•Willingness to travel up to 40%