Who we are:R1 India is proud to be recognized among the Top 20 of India's Best Companies to Work For 2025 by the Great Place to Work® Institute, marking our third consecutive year of climbing the ranks - from Top 50 in 2023 to Top 25 in 2024, and now amongst the Top 20. This achievement is a testament to the exceptional workplace culture we have collectively cultivated and reflects our unwavering commitment to employee well-being, inclusion, and diversity. Our accolades also highlight our excellence in healthcare, support for millennials, women, diversity, and health and wellness.R1 RCM is a leading provider of revenue cycle services and physician advisory services to healthcare providers. We help transform and manage the commercial infrastructure of care organizations.With over 30,000 employees globally and a robust presence in India, comprising over 17,000 employees across Delhi NCR, Hyderabad, Bangalore, and Chennai, we foster an inclusive culture where every team member feels valued and empowered. Our mission is to transform the healthcare industry by driving efficiency for healthcare systems, hospitals, and physician practices, continuously striving to make healthcare work better for everyone.About the role:Set your sights on a role making a real difference in the healthcare system. We’re looking for a self-motivated Change & Release Management professional to join our team. We have a relentless focus on driving results for our customers and enabling them to invest more into patient care; in turn, this allows us to continue to grow our company and your career.Change & Release Management position which includes effectively manage the end-to-end change lifecycle and scheduling, coordinating and the management of releases across the enterprise for multiple applications. This person will have the ability to understand and implement ITSM Service Transition strategies. Change & Release Management Sr Manager should look for ways to streamline and improve the Change & Release Management processes and SDLC interrelated process, while managing a global team to new heights of customer service, efficiency and effectiveness.General Skill Set:Technical Graduate (B.Tech/BE/MCA/BCA/MSc/BSc-Computer Science) or equivalent academic qualification.4 - 6 years of experience in information systems operations environment in systems analysis or developmentKnowledge of software development lifecycle (SDLC) processPractical experience of ITIL practices and Service Transition (specifically Change & Release Management)Advanced written and verbal communication skills are a mustGeneral PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of AccessDemonstrate effective experience in working with Agile and Scrum teamsDemonstrate ability to coordinate cross-functional work teams toward task completionDemonstrate effective leadership and analytical skillsDemonstrate active listening skillsEnergetic and proactive with a "can-do" attitudeFlexible and adaptable; able to work in ambiguous situationsMust be a team player and able to work collaboratively with and through othersExperience of ITSM tool sets preferably Service NowCertification in ITIL Foundations v4, preferredYour day-to-day activities:Assist in maintaining documentation of procedures, processes, and reports concerning change and release managementIdentification of resources across company, departmental, geographical and responsibilitiesCommunicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changesManage relationships and coordinate work between different teams at different locationsReport Change & Release Management activities to all levels of management.Metrics related to Change & Release Management for Continuous Process ImprovementAssist Sr. Mgr and Director with building the overall ITSM Roadmap for Service Transition process and procedures in regard to Change and ReleaseResponsible for the execution of the process controls, ensuring that staff comply with process and data standardsInterfaces with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Change Management processManage and conduct the daily task responsible for Change and Release Management, by coordinators.Change:Effectively manage the end-to-end change lifecycle and identify process improvements where possible.Conduct impact analyses, assess change readiness and identify key stakeholdersDay-to-day management of change requestsIdentification and allocation of relevant change approvalsSupport change management at the organizational levelSupport the design, development, delivery and management of communicationsConducting & verifying post implementation reviews, investigating issues arising out of change implementationResponsible for education of the Change Management processDrive continuous improvements to the quality and efficiency of the change management processResponsible for drafting of business-wide communications for outagesInvolved in the implementation of the Asset Management process and recording of modifications in relationship to changesReport Change Management activities to upper management.Release:Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changesManage relationships and coordinate work between different teams at different locationsConduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviewsProduce and/or review Deployment and Implementation PlansWeekly Release ReportingCommunicate release details and schedules to the Business as requiredNegotiate, plan and manage all release activitiesWork with release engineers to understand impacts of branches and code mergesMaintains the release schedule for all core services and ensure alignment across key partners and vendors.Continually work towards making improvements in the release processLead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.Participate in Change meetings to discuss release scope and/or roadblocksMaintains a release repository and manages key information such as build and release procedures, dependencies, and notification listsWorking in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:Visit us on
