Senior Manager/ AVP - Client Relationship

• Responsible for meeting renewal business broking revenues according to annual targets and for completing/handling employee benefit insurance renewals for all existing clients under their purview.
• Will also be responsible for generating cross-sell business revenues as per annual targets from existing clients serviced by the employee.
• Develop and implement client renewal processes per agreed timeline and established process, including negotiating premiums.
• Develop and implement client benefits strategy according to client principles for accurate implementation.
• Will need to lead and conclude all legal documentation like NDA, Broker Services Agreement, SLAs, TOBA and enable / conclude all discussions with the respective legal teams.
• Will be primarily responsible for initiating, handling and maintaining positive relationships with all collaborators at the client end in a structured manner.
• Will acts as the client steward and initiate all stewardship activities relating to the account in a timely manner.
• Provide all client consulting services such as benchmarking, claims reviews, and projects with support from Location Leader.
• Will collaborate closely with clients at various levels to understand their needs in detail and ensure that they are appropriately advised on every area of employee benefits and make a final recommendation of service providers that suit the client needs optimally. Will utilise presence of Location leader/ Experienced CRM as appropriate during discussions.
• Will develop consulting expertise in the identified client industry/segment (if) allocated and identify and develop new business opportunities within that segment with other colleagues identified as part of the team.
• Will implement all strategy-led wellness initiatives with the assistance of the health promotion team
• Will work closely with other colleagues supporting the client and ensure that all relevant updates on that clients are circulated to all.
• Will complete any specific projects related to the development of the H&B practice as assigned

• They will primarily be vested with the responsibility of handling the client relationships under their purview, be accountable for revenue and cross sell responsibilities
• Work alongside the client services team to ensure that client happiness is maintained

• Effective communication, presentation, consultative selling, advising, and negotiation skills
• Solid understanding of the insurance benefits market in India primarily with some knowledge of international trends
• Possesses a consulting approach, strong analytical abilities, a competitive spirit, is a phenomenal teammate, and values teamwork
• Ability to manage and excel in ambiguous situations and be a quick learner
• Worked with small and medium accounts with multifaceted expectations
• Multifaceted self- motivated teammate with a track record
• Proven Relationship Leadership skills
• Evidence of having continuously upgraded one’s knowledge base through seminar, training, reading etc. to ensure distinctive client value

Aon