Job Category: Residential ServicingJob Description:POSITION SUMMARY:The STM Specialist position is critical to ensuring the timely boarding of new and seasoned mortgage loans. The Specialist works on data received from Sellers/Servicers to check data accuracy and perform logical checks through Databases. Also, the Specialist needs to coordinate with internal business units as well as clients/servicers to obtain clarification on missing or inaccurate data.JOB FUNCTIONS AND RESPONSIBILITIES
Review inbound loan boarding files and get the loan boarded within TAT
Perform Logical check to confirm the data availability and accuracy
Analyzes boarding error messages to determine root cause and remediates
Perform testing to support trials and production. Review error reports and document/communicate issues found. Determine solutions for issues.
Define requirements for and implement tools and processes to improve data quality and visibility
Produce and review required control reporting
Escalate any possible deadline misses
Coordinate with other Business Units/Clients/Servicers to obtain clarification on data
Follow all established procedures regarding boarding/deboarding
Ensure all quality steps are completed and documented
Willing to work extra hours as per the process requirements/Flexibility to work in accordance with Business requirements
Ensure to handle all the assigned day to day boarding loans from the different clients
Monitors STM related Mailboxes to ensure all email communications are being handled timely and appropriately
Ensure all documentation provided to prior/new servicers are updated and communicated
Assist with data mapping questions and ensure all data elements are available
Ensure all artifacts, correspondence delivery related to loan boarding/deboarding activities are obtained/completed
Communicate regularly with internal and external partners regarding loan boarding/deboarding process
Ensure all quality steps are completed
Ensure all images and post boarding activities are completed within required timeframes
Self-driven, should be able to handle high pressure
Timely responses to servicers and internal parties
Identifying areas of process improvements Designing process enhancements for STM
Handling of Ad-hoc queries from various team and providing appropriate details as required
Re-engineering existing process to be able to produce optimized and efficient data output
EDUCATION / EXPERIENCE
Experience in MSP & Mortgage servicing is mandatory.
This position requires a significant amount of mortgage servicing knowledge, including but not limited to, the ability to identify and understand various data points utilized within loan servicing systems to successfully service loans and interpret mortgage loan collateral and loan servicing documentation used in conjunction with the data to service loans.
Ability to work effectively with global cross-functional teams in a fast-paced environment.
Ability to work independently, meet established deadlines and be very detailed orientated and have excellent organizational skills.
Strong analytical and problem-solving skills and attention to detail and accuracy
Excellent communications (verbal and written) as well as presentation skills
Ability to solve complex problems.
Aggressive follow up skills and superior organizational skills are a must.
Experience with different loan programs such as ARM's, HELOC's, buydowns etc.
Bachelor's Degree preferred, or minimum of five (5) + years' mortgage servicing experience.
Advanced PC skills: Microsoft applications, including Excel and Access Database, Monarch, Adobe, SharePoint and LoanSphere Loan Boarding (LLB).
Strong analytical and problem-solving skills and attention to detail and accuracy .
Organization skills to be able to handle multiple transactions at the same time
Ability to identify inconsistencies or issues in data and help come up with solutions
Proven strength in interpreting business requirements and implementing them in application or operational tools.
