Manager, Process Mapping Specialist

Hyderabad, Telangana
Permanent
Full-time

2 months ago

Job Description Summary Position Overview / Profile Summary :Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.Job DescriptionLocation – Hyderabad #LI HybridAbout the Role:Accountable to support new and optimized marketing operations processes, delivering detailed process maps, SYPOC analysis, role-specific task specifications, and functional artifacts (e.g. end user playbooks, system specifications, data collection templates/forms, and operational documentation) with outcome of clear, consistent, and efficient ways of working.Key Responsibilities:

The Process Mapping Specialist is responsible supporting seamless US run state through a high degree of change.
Analyzes change proposals, identifying impact to each step of a process, including the inputs, outputs, and activities involved. They gather relevant information about the process, create process maps, and identify opportunities for improvement
Exhibit expert knowledge for each role in the process, with ability to articulate objectives and empathize to articulate potential impacts of change to the Training & Comms team, supporting successful adoption
Identify areas for improvement, and facilitate communication and collaboration among stakeholders
The Marketing Operations BA will execute assigned operational tasks and activities according to the MO Channel Governance Roadmap, assigned to particular projects based on business priority
Enable the timely publishing of playbooks and role-specific deliverables with handoff to the Training & Comms team for delivery to internal and advertising agency stakeholders
Executed with high quality, precision and in compliance with relevant compliance, commercial, and operating policies/principles.
Translate technical capabilities into business processes and competencies for modern content creation, production, and publishing (incl modular content, DAM, SharePoint, etc.)
Participate in daily SCRUM meetings, deliver opportunities for improvement, and with the ability to execute independently

Essential Requirements:

7-year BA/BS degree or equivalent
Process Management, Engineering, or certified Project Manager
Agile or SCRUM Master conversant, certification a plus
Marketing technology product familiarity – Web/Drupal, SFMC, Veeva CRM, Social, Paid Media. Digital Trust, etc
All Office Applications
Miro, Whiteboard, Visio, MS Power Apps, Power BI, SharePoint
US Content Approval Process requirements
Fluency in English Language
Available until noon EST M-F
Familiarity with and adaptability to new-generation technologies and trends (Gen AI and Agentic AI) is an added advantage

Commitment to Diversity and Inclusion:Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.Accessibility and accommodation:Novartis is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to diversityandincl.india@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message.Skills Desired Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model

Novartis

Apply Now