Microsoft Dynamics 365 CRM Technical_Chennai
- Chennai, Tamil Nadu
- Permanent
- Full-time
D365 Business Analyst Job DescriptionJob Responsibilities1.Deeply understand corporate business processes, especially in the application scenarios of D365 system, with a focus on integrating knowledge of post sales service business and processes. Through methods such as interviews and business observations, comprehensively collect requirements from business departments, accurately identify business pain points, clarify business objectives, and create detailed and professional D365 business requirement documents, providing a solid foundation for system configuration, customization, and development. Leverage your post sales service knowledge to engage with customers during the post sales phase, gather feedback on system usage, and ensure continuous improvement of the D365 solution based on real - world post sales experiences.2.Conduct in - depth analysis of business data generated by the enterprise based on the D365 system. Utilize data analysis tools to mine data value, combine industry data with the enterprises actual situation, identify potential problems and optimization directions in business operations, and provide data - driven support for business decisions and D365 system function optimization. Apply your understanding of post sales service processes to analyze data related to customer support requests, system issues, and user satisfaction, identify areas for enhancement, and inform post - implementation improvements from a post sales service perspective.3.Participate in the review and optimization of enterprise business processes. Relying on the D365 system and your expertise in post sales service business and processes, analyze the adaptability of existing processes to system functions, Client process bottlenecks and redundant links. Propose process improvement plans that integrate D365 system features, industry best practices, and post sales service requirements, enhancing business operation efficiency, system utilization effectiveness, and post sales service quality. Collaborate with the post sales team, using your process knowledge to understand customer pain points during system operation and incorporate these insights into process optimization efforts.4.Collaborate closely with the D365 development team. Translate business requirements accurately into functional requirements that can be implemented by the system, and assist technical personnel in understanding business logic. Act as a bridge between business and technology during system development, configuration, and customization, promptly resolve disagreements and issues between the two parties, ensuring that projects progress smoothly and meet business expectations. During post sales, work with developers to troubleshoot system - related problems reported by customers, using your post sales service knowledge to translate customer concerns into actionable technical tasks and align solutions with post sales service needs.5.Regularly review and evaluate the application effect of the D365 system and the achievements of business analysis. Collect feedback from business departments, continuously optimize business analysis methods and processes based on the D365 system, promote a deep fit between system functions and business requirements, and enhance the enterprises digital operation level. Specifically, focus on post sales feedback, leveraging your post sales service business and process knowledge to drive iterative improvements, ensuring the long - term success and satisfaction of D365 system users in the post sales context.