Job Title: Team Leader OperationsJob Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:Responsible for the day-to-day supervision of a group of associates including work and attendance monitoring in accordance with organization policy and applicable legal requirementsRegularly impart effective coaching to team members, enabling consistent high performance deliveryIdentify performance related issues, develop an action plan for improvement and implement corrective actionEnsure service delivered to our customers meets contractual Key Performance Indicator ('KPIs') and financial expectationsCommunicate expectations to employees and provide timely updatesProvide subject matter expertise in handling escalated customer calls as neededConduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activitiesStay current on internal work processes, policies, and procedures. Attend required manager development trainingKey skills & knowledge:3-4 years of relevant US healthcare experienceProficient with MS Office (Word, Power point and Excel)Highly motivated individual with skills to develop and coach team members to achieve performance expectationsStrong communication skills, both written and verbalAbility to lead team members multi-tasking, prioritization, and meeting timelines of deliverablesAbility to mentor, coach and provide direction to team membersFlexible to work in Shifts (Morning and Night shifts and on Saturday/ Sunday weekly off)Educational Qualification : GraduateDisclaimer:-'Neither Concentrix nor any authorized 3rd party who assist with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from Concentrix. Offer letters and other recruiting correspondence from Concentrix are printed on Concentrix letter head with authentic signatures of appropriate Concentrix authorities.'Location: IND Pune - Amar Tech Centre S No.30/4A 1Language Requirements:Time Type: Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the
