Technical Client Success ManagerJob Title: Technical Client Success ManagerLocation: On-Site, HyderabadJob Type: Full-TimeAbout the Company:Beacon is an AI-powered implementation orchestration platform that automates enterpriseSaaS deployments end-to-end, from initial configuration through post-launch hypercare. Byeliminating manual processes and fragmented workflows, Beacon enables SaaS vendors todeliver implementations over 60 percent faster while ensuring consistent, audit-readyoutcomes across complex, multi-tenant customer environments. Beacon is trusted byleading enterprise clients across HR, fintech, logistics, and consumer platforms, and isbacked by Sorin Investments, Athera Venture Partners, JAFCO Asia, and Unicorn IndiaVentures.Key Responsibilities:● Serve as the primary technical liaison between clients and internal teams.● Onboard new clients, providing product training and technical setup assistance.● Understand client business objectives and provide tailored solutions to maximizeproduct value.● Troubleshoot technical issues and coordinate with engineering teams for resolution.● Proactively monitor client usage and health metrics to identify risks and opportunities.● Develop strong client relationships to drive retention, renewals, and upsellopportunities.● Gather client feedback and advocate for product enhancements.● Document client interactions and maintain accurate records in CRM systems.● Deliver regular business reviews and performance reports to clients.Qualifications:● 3+ years of experience in client success, technical account management, or a relatedtechnical support role.● Strong technical background with the ability to understand and explain complexconcepts.● Excellent problem-solving, communication, and interpersonal skills.● Experience with CRM systems and support ticketing tools.● Ability to manage multiple client accounts and prioritize effectively.● Strong project management skills and attention to detail.Preferred Skills:● Experience working in SaaS, cloud, or enterprise software environments.● Familiarity with APIs, integrations, and data analytics.● Customer-focused mindset with a passion for helping clients succeed.