Senior Business Systems Analyst - Salesforce

Bangalore, Karnataka
Permanent
Full-time

2 days ago

We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry.This type of work-work that changes the world-is what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us.About the RoleWe are seeking a highly experienced and strategic Senior Business Systems Analyst to join our dynamic team. In this pivotal role, you will leverage your deep expertise in Salesforce ecosystem and related integrated systems, to drive complex, enterprise level digital transformation initiatives covering Lead to Cash. You will serve as a critical bridge between business partners and development team, operating with significant autonomy and leadership.What You'll Do

Requirements Gathering: Lead the analysis, documentation, and management of requirements for Salesforce solutions, ensuring alignment with enterprise program goals. This includes defining detailed functional and non-functional requirements.
Solution Design & Technical Proposals: Independently define and design robust, scalable solutions for complex business problems. Create comprehensive technical requirement proposals, current/future state process flows, and system diagrams.
Enterprise Program Ownership: Drive the successful execution of large-scale, enterprise level digital transformation programs, taking ownership of the BSA track from inception through delivery.
Cross Functional Collaboration & Stakeholder Management: Cultivate and maintain strong relationships with diverse stakeholders, including business leaders, product owners, engineering teams, and operations teams. Facilitate workshops, lead discussions, negotiate solutions, and build consensus to ensure successful project outcomes.
Quality Assurance & Training Strategy: Lead and oversee various testing cycles (including UAT, regression, and system integration testing), ensuring robust solution validation. Develop and guide the creation of comprehensive training strategies and materials for new system functionalities.
Process Optimization & Implementation: Drive the design, documentation, and hands on implementation of optimized business processes and system changes, ensuring seamless integration and adoption across the organization.
Independent Contribution: Operate with a high degree of independence, proactively identifying issues, proposing solutions, and driving initiatives.

Requirements

Bachelor's degree or above from a top tier university in Information Technology, Computer Science, Business Administration, or a related discipline.
8+ years of progressive experience as a Business Systems Analyst, with a strong focus on enterprise applications.
Minimum of 5+ years of hands-on experience implementing, customizing, and optimizing Salesforce solutions, with deep functional and technical understanding of Sales Cloud, CPQ (Configure, Price, Quote), and Community Cloud.
Proven track record of successfully leading and delivering complex, enterprise level digital transformation programs from initiation to hyper care support.
Exceptional stakeholder management skills, with a demonstrated ability to effectively interact, influence, and build strong relationships with business leaders, Business Operations teams, and technical counterparts.
Demonstrated ability to define complex design solutions and create comprehensive, well articulated technical requirement proposals.
Expert level understanding and practical application of Agile/Scrum methodologies, capable of driving agile ceremonies and serving as a subject matter expert within an agile framework.
Exceptional communication, negotiation, and presentation skills, with the ability to articulate complex technical concepts and business implications clearly and concisely to diverse audiences.
Demonstrated ability to work autonomously, proactively identifying challenges, proposing solutions, and driving initiatives with minimal supervision.
Strong analytical, problem-solving, and critical thinking abilities.

WHAT YOU CAN EXPECT FROM US:

Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers.
Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area™, Fortune's Best Workplaces for Millennials™ and certified as a Great Place to Work®!
Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out for more information.ACCOMMODATIONS AND ACCESSIBILITY:Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at if you're invited to an interview.OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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