
Advisor / Senior Advisor- HR Service Delivery
- Bangalore, Karnataka
- Permanent
- Full-time
- Responsible for all cyclical and ad-hoc HR processes
- Proactively handle Tier 2 cases, collaborating with colleagues in the People Hub to ensure efficient handling of HR lifecycle activities
- Conduct audit and governance checks on HR processes
- Oversee and support the induction of new joiners
- Manage employee communications and support the publication of HR updates
- Assist in the transition of HR processes to the People Hub
- Deliver comprehensive reports to meet business requirements
- Proactively collaborate with HR teams to identify and gather necessary data
- Provide data-driven insights to support strategic decision-making
- Responsible for all cyclical and ad-hoc operational activities, including HR projects and initiatives, ensuring timely completion
- Drive the merit process, including promotions, bonuses, and salary corrections
- Lead process improvement and automation initiatives, such as Talent Tides
- Create and manage regular and ad-hoc reports/trackers, including:
- Promotion and progression updates (in collaboration with HRBP and Ops Team)
- Financial, leave usage, salary advance, annual, and contingent staffing reports
- Any other custom reports
- Provide insights based on trend and pattern analysis, offering actionable recommendations to the business
- Example: Work with Reward COE to monitor WoW utilization data and advise business/HRBP accordingly.
- Deliver updates on workforce trends, including the current mix of contingent workers (CW) versus forecasted year-end staffing levels, segmented by business unit and discipline
- Analyze data to identify patterns and trends, proactively sharing insights to inform workforce planning and decision-making
- Monitor and action Tier 2 HR case management to ensure complex issues are addressed appropriately
- Support resolution of self-service HR system issues by collaborating with the People Hub team
- Work with COEs for lifecycle escalations and critical cases, intervening and advising as needed
- Provide clarification on policies and act as an extended arm for HRBPs
- Coordinate onboarding and joining formalities for regular and contingent workers
- Oversee and support Day 1 induction for new joiners to ensure a best-in-class employee experience
- Ensure the Operations team reviews and regularly updates the induction deck
- Support the L&D team with the Graduate Program by assisting with onboarding and joining formalities
- Collaborate with the HR community and People Experience Partners to enhance employee and customer experience
- Ensure uniformity in delivering people processes and address HR challenges proactively
- Facilitate optimal employee experience by aligning service delivery with People Hub and Site HR Operations
- Review and maintain up-to-date knowledge articles and FAQs of current procedures and workflows
- Collaborate with stakeholders to identify gaps and implement improvements
- Drive people processes and mandatory training completion within the given timeframe
- Manage HR communications and publish updates on the company intranet ("Sphere"), including policy updates and annual holiday calendar
- Support rebranding exercises by ensuring compliance with updated letterheads, templates, and logo usage
- Conduct periodic audits as part of HR process governance
- Support compliance activities such as recruitment processes, payroll data, employee data, and other ad-hoc areas
- Ensure HR Partners are informed of any issues that may impact HR operations
- Experience working with HR Shared Services (People Hub) and managing service delivery in collaboration with offshore teams
- Solid understanding of HR operations, data analysis, and governance, with a focus on continuous improvement and service excellence
- Experience in operational implementation of HR Operational Excellence through day-to-day execution of HR activities
- Ability to take initiative, manage multiple projects, and lead cross-functional initiatives while focusing on operational improvement
- Strong analytical skills with experience in reporting and metrics
- Excellent data analysis capabilities, stakeholder management skills, and a strong background in HR functions
- Excellent communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels
- Trusted, credible, and collaborative professional
- Varied, interesting and meaningful work.
- A hybrid working environment with flexibility and great opportunities.
- Opportunities for training and, as the team grows, career progression or sideways moves.
- An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.
Making sure you're supported is important to us. So, if you identify as having a disability, tell us ahead of your interview, and we’ll discuss any adjustments you might need.Additional Information:We are an equal opportunity, drug-free employer committed to promoting a diverse and inclusive community - a place where we can all be ourselves, thrive and develop. To help embed inclusion for all, from day one, we offer a range of family friendly, inclusive employment policies, flexible working arrangements and employee networks to support staff from different backgrounds. As an Equal Opportunities Employer, we value applications from all backgrounds, cultures and ability.We care about your privacy and are committed to protecting your privacy. Please consult our on our Careers site to know more about how we collect, use and transfer your Personal Data.Link:Worker Type EmployeeJob Type RegularAt AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.