Key Responsibilities:Maintain and improve quality systemsProvide customer support via phone, email, and dashboard monitoringHandle Level 1 & Level 2 technical supportTroubleshoot hardware, software, and reagent issuesCoordinate with cross-functional teams for issue resolutionManage and track service tickets and case follow-upsEnsure high customer satisfaction (NPS improvement)Perform proactive instrument monitoring and customer supportRole Expectations:Deliver accurate and timely technical assistanceMaintain professionalism in challenging situationsEnsure proper documentation and communication with teamsPromote remote support as first point of contactRequirements:2–3 years of clinical lab / technical support experienceBackground in Biomedical / Life SciencesStrong problem-solving and communication skillsExperience with lab analyzers (preferably Abbott systems)Multilingual proficiency (Gujarati, Bengali, South Indian language along with Hind, English)Key Metrics:Customer Satisfaction (NPS)First Call Resolution RatePhone Resolution & Abandon RateService Ticket ComplianceAdditional Details :Experience: 2+ yearsGender : AnyWorking days - 6 Days (Mon - Sat)Work timings - 8 AM to 4 PM, 10 AM to 6 PM, 9 AM to 5:00 PM, 11:00 AM to 6:00 PM (Any 8 hours will be allotted by the manager)Location - SantacruzContract period, auto-renewable or not: 1 year. Can be renewed with evaluation.On Third Party Payroll (Talisman HR)Interested can share updated cv on search@talismanstaffing.com or What's app : 9136435341
